Client Account Administrator

**Our Opportunity**:
Continue your account management career by supporting some of the biggest construction projects in the UK. Work flexibly at home and from our central office in Leicester, joining an established team of account managers, with a great track record of promoting from within.

As a Client Accounts Administrator you will report into our Client Account Managers, providing key administrative, reporting and operational support across an array of projects. Working with key clients across the water, custodial and commercial industry, you will ensure Pick Everard continues to provide excellent service, by reporting on project progress, client satisfaction surveys and regular updates. In addition you will help to map out organisational structures of new clients and set out the timetable of projects undertaken. Your main duties / responsibilities will also include:

- Co-ordinate and assist in the preparation of monthly, quarterly and annual reports. Ensuring the right parties are engaged and provided within timelines of distribution, for example the performance ranking report and the drafting the Client Analysis report.
- Assist in the preparation of meetings and events relating to client account management, this will entail coordinating.
- Assist in the kick off Internal Client Account Meetings and drive the completion of Internal Account Plans across the business.
- Assist in the development and maintenance of the Internal client portal.
- Assist and support the wider business with Client Account Management queries, for example bespoke reporting.
- Support in the development and maintenance of the client satisfaction process.
- Responsible for the accuracy of the Pipeline data and must actively check and verify the data and ensure this is aligned to our accounting system. This will also include coordinating the requests and reminders to the delivery teams across the firm.
- Responsible for team Coordination activities and support both the Business Relationship Director and the Associate Director of Supply Chain Partnerships with administrative tasks.

**About You**:
This role will suit an administrator who is looking to gain further exposure to working as part of an in-house client account management team. Ideally you will have the following skills, experience and attributes:
Technical:

- High level of organisational skills, with proficient understanding of Microsoft Office packages (particularly excel)
- Good demonstrable standard of written and spoken English
- Experience with administrative systems and support, gained in a similar role
- Knowledge of client relationship management (CRM) platforms desirable, however not essential

Behavioural:

- Excellent and confident communication skills
- Ability to manage own time and complete multiple tasks to deadlines
- Self-motivated and proactive approach
- Team player with good problem-solving skills
- Attention to detail

**About Us**:
At Pick Everard, we work together to make the extraordinary a reality. We are looking for exceptional new talent to be a part of our journey as we move forward through our ambitious five-year Business Plan.

We are an independent award-winning property and construction consultancy firm, operating within the industry, providing complete integrated service delivery to help our clients deliver better solutions across real estate, infrastructure and the natural environment.

We are at the forefront of the industry and enjoy a culture that is centered around being creative, professional, compassionate, client-oriented and fun.

Our recent successes include:

- Listed as an NCE100 Consultancy and AJ100 Practice
- Named a Top 150 Consultancy by Building Magazine
- Recognised as a leading Financial Times Consultancy
- Winners of the Association of Consulting Engineers (ACE) Awards, Best Business Performance of the Year - Large Consultancy
- Winners at the RICS Awards - Infrastructure category
- An Investors in People and Investors in Excellence accredited business
- Winners at the Enterprising Women Awards

Through our remarkable history we have already established the sound principles of success and we have the vision and ambition to be even better, as we move forward into a very bright future. We’re growing and we need more experts onboard. Join us and we will provide you with an inspiring environment in which you’ll be able to drive real progress and impact in your career.

To learn more about why it is good to work here please visit our website and follow us on social media. Be part of it.

**Remuneration / benefits**

We value and promote a positive work-life balance and encourage every member of our team to get involved with charity, sports, community, and company events. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. We are also a responsible employer and Investors in People accredited business.

You will receive an attract