Tenant Liaison Officer

1 week ago

Wrexham, United Kingdom Liberty Group Full time

Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Knowsley, Liverpool. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £20,648.63 per annumPlus Benefits. The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector. We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, witha strong commitment to value for money services that make a positive difference to people and the communities in which we work. **Responsibilities for this Tenant Liaison Officer will include**: Provide a high-quality service by liaising between the client, tenant & Liberty staff Understanding tenant requirements Support the reduction in complaints Support customers, particularly any vulnerable customers| Manage client relationships to engage on access procedures, installation programmes and community engagement Support the wider Liberty team in managing customers and improving customer experience Engagement with field and work planning teams Ensure all customer details on all systems are accurate to keep clients updated **What we are looking for in our ideal Tenant Liaison Officer**: NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. **Valid driver’s license essential.** Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individualwho understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload. **We offer a range of benefits for a rewarding career including though not limited to**: - Pension scheme - Discounted gym memberships - Discounts and savings on travel, hotels, shopping, holidays and restaurants - Cycle to Work scheme - Life Insurance - Smart Health (including round the clock access to 24/7 UK-based GPs) - Medicash Health Plan - 23 days Holiday entitlement plus Bank Holidays - In addition to the above, at Liberty _we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards_, in turn we will look to offer additional training where appropriateto give you the skills you need to deliver the service required._ If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer, click "apply" below - we want to hear from you

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