Front of House Team Member

19 hours ago

Betwsycoed, United Kingdom The Swallow Falls Inn Full time

Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn, set to open in February 2025, offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and boasts 38 bedrooms and a 34-pitch campsite with glamping pods. With natural beauty, history, and adventure right on the doorstep, it’s an ideal spot to experience the majesty of the area. Front of House Team Member.

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth,, and honesty, all with the goal of Making People Happy.

How we say thank you
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme
- Tronc ( that’s tips to me and you)
- Contribute to a company that gives back through our Give-inn back scheme
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

18-20 £9.00 per hour.

Under 18s £8.00 per hour.

**A successful Front of House team member will**:

- Preferably be someone with previous experience working in a customer-facing role.
- Be enthusiastic and passionate about food and beer and people.
- Deliver excellent customer service and great teamwork in a fast-paced and pressurised environment.
- Be someone who can deliver the experiences they would like to receive themselves.

**Front of House duties include**:

- Meeting and greeting customers
- Taking food and drink orders
- Bar service
- General duties to add value to customer experience
- Working with the kitchen team to deliver great food
- Delivering bills and taking payment efficiently
- Being supportive and proactive with your team
- Sticking to standards to keep everyone safe
- Anything else that makes a memorable visit for our customers

INDFOH

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