Technical Officer

**Technical Officer**

**Based at Londsdale Chambers, Stoke**

**Salary negotiable between £24,000.00 - £26,000.00**

**Full Time (Monday-Friday 9am-5pm)**

**26 days holidays (plus bank holidays)**

The Benx Group of companies - a leading manufacturer and supplier of specialist building materials, supplying innovative products, systems, and services to the building facades sector - is seeking to appoint a Technical Officer to join our Benx Technical Services department based in Stoke.

**The main purpose of this role is to**:

- To provide accurate & timely technical support to both external and internal customer across the full portfolio of products, systems, and services for _(but not limited to)_ SPSE, SPSF and RCM.
- To provide technical communication at all levels and mediums including face to face in a professional manner.
- Professional and non-judgmentally question and interrogate the technical requests to provide best outcome for the project and customer, whilst managing any technical risk to the business.
- To keep abreast of any market legislation developments to ensure compliance of systems and associated technical support.
- Present the range of products and technical solutions of systems where needed based via technical ticket system.
- Be the authority on the technical merits of the material/system range (area product specialism TBA)
- Coordinate project with ongoing technical support to facilitate key stages of a project development (significant projects / key customers)

**Key responsibilities include**:

- To support and comply with the H&S policy of the business.
- providing industry leading solutions.
- Communicate potential leads and project development to external customer facing teams.
- Undertake U-value calculations.
- To provide design through CAD service
- Liaise with and manage project requirements with relevant CAD technician on larger projects.
- Product and revise CAD drawings where needed on an ad hoc basis.
- Undertake and deliver accurate specifications that reflect the needs of the project and Benx accreditation.
- Proving design calculations (wind loading) and ensure compliance and appropriateness to systems and relevant project.
- Complete façade calculations.
- Wind loading & thermal analysis calculations.
- To support technical development of the customer facing teams.
- Ability to collaborate with inter-departments for best outcome of a project and the business.
- Assist in day to day running of the department.
- Support external technical site team, with reports and investigation works as and when required.
- Support to Senior technical team in upkeeping of KIWA & BBA Accreditation and relevant Quality Documents
- Assist in web and literature development and accuracy.
- To recommend service improvements.
- Engauge in testing activities were requested by Senior technical management team.
- Support innovation function.
- Manage document control.
- Arrange and liaise for samples to be dispatched as required.
- Assist in requests for CGI images by gathering suitable data and digital images for processing through Photoshop software of existing properties overlaying the image with a render finish for clients.
- Work alongside the BDM team completing PQQ tenders to meet the submission deadlines.
- Deal with technical queries from visiting trade counter customers.
- Assist in the maintaining of the ISO audit folders for the technical content.
- Arrange fixing pull out tests for clients gathering relative data and submitting the relative supplier form as a formal request.
- Assist in updating COSHH & Technical product data sheets adding new ones with all new products introduced.
- Post holder may also be required to undertake other related duties not listed in this Job Description from time to time according to the needs of the business._

**Experience/knowledge required**:

- Construction knowledge and or understanding of building products and systems (one area of the following)
- External Wall Insulation Systems (EWI & ETICS)
- Rainscreen Facades
- Building Boards
- Understanding and or use of relevant AutoCAD & Calculation systems used to support a technical service.
- Very good IT skills
- Excellent communication skills (telephone and interpersonal)
- Customer service skills
- Good organisational skills with the ability to prioritise work to meet service need.
- Logical & problem-solving mindset.
- Able to work under pressure.
- Good numeracy and literacy skills

**Personal Characteristics**:

- Confidence to develop good relationships with clients, colleagues, and external bodies.
- Collaborative working
- Ability to learn.
- Ability to challenge.
- Excellent customer focus to internal and external customers
- Willing to learn, initiate and develop efficient working systems within the merchant branch.
- Willing to undertake any necessary training and development that will enhance personal/work performance.
- Able to work unsupervised within a multi-functional departm