Lead Receptionist

2 weeks ago

Eastbourne, United Kingdom Sovereign Practice Full time

a. Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities b. Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training c. Completing staff appraisals as required d.
Identifying and delivering team training where required e. Compiling administration staff rotas f. Reviewing and updating all administrative and reception policies and procedures as required g. Supporting the management team in the compilation of practice reports and the practice development plan h.
Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation i. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies j. Coordinating the provision of reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences k. Updating the appointment system to reflect leave and other approved absences l.
Providing initial guidance and advice to patients who wish to verbally complain Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately

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