Resource Planner

2 weeks ago

Glasgow, United Kingdom Atalian Servest Full time

**Reference: TS/AA/12-05/368/4/FR**

**Job Title: Resource Planner**

**Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37.5 hours per week**

**Location: Glasgow - Hillington Area**

**Would you be interested to join a leading facilities management company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Resource Planner to join our passionate and driven team in Glasgow

**Your primary responsibilities will include**:
Helpdesk
- Principle points of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
- Effective scheduling and planning of tasks for a group of engineers and suppliers within Scotland.
- Fast and accurate generation, and closure, of reactive work orders on the CAFM system.
- Acting as first point of contact for engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Effective jeopardy management of jobs within the designated area as well as supporting other team members across government contracts.
- Updating database of quotations, engineering overtime and statutory compliance certification where requested.

Reporting
- Scheduled running of reports from CAFM Concept System and distribution to a nominated person(s).
- Proactive review of operational work in progress and updating account management with contract statistics.
- Providing specific performance reports relating to business area performance across all FM functions.
- Providing figures for monthly KPI reporting

Administration Support
- Updating and recording of statutory compliance documentation for all contracted buildings.
- Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
- Maintaining register of engineer overtime and holidays.
- Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation.

**Experience and Qualifications**:

- Strong Customer service skills.
- Helpdesk experience in facilities management.
- Strong knowledge of Microsoft Office packages.
- Knowledge and understanding of property-related issues.
- Experience in working to deadlines and effective time management.
- Excellent organisation skills.
- FM experience desirable.

**Benefits**:

- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme.

**How to apply?**

** STRICTLY NO AGENCIES **

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Do you have experience working within Customer Service/ Help Desk / Contact Centre?
- Do you have experience using CAFM?
- Are you able to work from our Hillington office?
- If you have any gaps in employment, please let us know

Work Location: One location

  • Resource Planner

    2 days ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Reference: TS/TM/14-07/477** **Job Title: Resource Planner** **Salary: Competitive** **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 07:00 - 15:30, 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week** **Location: Glasgow** **Would you be interested to join a leading facilities managementcompany with a reputation for excellence?** Atalian...

  • Resource Planner

    1 week ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Reference: TS/TM/20-07/495** **Job Title: Resource Planner** **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 07:00 - 15:30, 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week** **Location: Airport Business Park, Glasgow** **Would you be interested to join a leading facilities managementcompany with a reputation for excellence?** Atalian...

  • Resource Planner

    2 days ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Reference: TS/AM/09-11/713** **Job Title: Resource Planner** **Salary: Competitive** **Contract: 3 Months** **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week** **Location: Glasgow - **_**Applicant must have the right to work in the UK**_ **Would you be interested to join a...

  • Resource Planner

    1 week ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Reference: TS/AM/09-11/713** **Job Title: Resource Planner** **Salary: Competitive** **Contract: 3 Months** **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday - 08:00 - 16:30, 08:30 - 17:00 - 37.5 hours per week** **Location: Glasgow - **_Applicant must have the right to work in the UK_** **Would you be interested to join a...

  • Resource Planner

    2 weeks ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Job Reference: GRP/DY/02-02/796/RP1** **Job Title: Resource Planner** **Location: Bury St Edmunds -** **Applicants must have the right to work in the UK** **Salary: Competitive** **Contract: Permanent** **Hours per week: Monday to Friday - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made up of 30,000 passionate,...

  • Resource Planner

    2 weeks ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Reference: TS/AA/12-05/368/4/PR3** **Job Title: Resource Planner** **Salary: £25000** **Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37.5 hours per week** **Location: Airport Business Park, Glasgow** **Would you be interested to join a leading facilities management company with a reputation...

  • Resource Planner

    4 days ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Job Reference: TS/AM/18-08/935** **Job Title: Engineer Scheduler** (**Resource Planner)** **Location: Office Based** **Location: Glasgow** **Salary: Competitive** **Contract**:Permanent** **Hours per week: Variable Shift Rota - 07:00 - 17:00, 09:00 - 19:00 - 38 hours per week** Hybrid working between office and home location once full training has...

  • Resource Planner

    12 hours ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Reference: /AM/04-05/858/41** **Job Title: Resource Planner** **Location: Office Based - Hillington, 27 Cameron Court, G52 4JG - **_Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract: Permanent** **Hours per week: Monday to Friday - 38 hours over a 4-day working week** **Shift pattern: 07:00 - 17:00 or 9:00 -...

  • Resource Planner

    4 days ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Job Reference**:TS/AA/12-05/368/4/RP1** **Job Title: Resource Planner** **Salary: £25,000** **Location: Glasgow**-**_Applicants must have the right to work in the UK_** **Contract**:Permanent** **Hours per week: Monday to Friday - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made up of 30,000 passionate, responsive,...

  • Resource Planner

    12 hours ago

    Glasgow, United Kingdom Atalian Servest Full time

    **Job Reference: TS/ML/02-05/857/1** **Job Title: Resource Planner** **Site Address: GlasgowHillington** **Postcode: G52 4JG** -**_Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract**:Permanent** **Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday - 9:30 - 18:00, 8:00 - 18:30, 7:00 - 15:00 - 37.5 hours per...