User Experience Expert

Kennedys is looking to recruit a User Experience Expert to lead the design activities in relation to the redevelopment of the Kennedys Case Management Platform.

**Team**

The majority of the global IT team are in London and Chelmsford, although some staff are based in other UK and non-UK offices. As a team which provides truly global service, the team are used to working remotely.

**Key Responsibilities**
- Collaborate with business and technology stakeholders to develop a shared understanding of business and user goals
- Manage processes for gathering user and stakeholder feedback on existing UX and design ideas to iterate on design
- Design short
- and long-term UX vision and strategy for the proposed case management system
- Develop a deep understanding and documentation of customer journeys, personas and segmentation
- Collect and analyse user behaviours and needs through qualitative and quantitative user research such as interviews, field studies, surveys, A/B testing, digital experience monitoring, and usability testing.

**Required experience**
- 4 years of experience as a UI/UX designer; strong experience in designing in Blazor
- Deep skills in one or more of the following design disciplines: interaction design, user interface design, information design, graphic design
- Ability to distil complex concepts into design concepts and requirements
- Experience with user research methods and techniques (e.g., usability testing, contextual inquiry, etc.) and conducting user acceptance testing
- Ability to collaborate effectively and influence decision making across multidisciplinary teams
- Adaptability and a willingness to research and learn new skills, technologies, and frameworks
- Strong stakeholder management and facilitation skills, both for internal and external stakeholders and senior leaders
- Proficiency in UX design tools
- Demonstrated ability to communicate complex technical information to various stakeholders verbally and in writing
- Understanding of agile development methodologies.

**About Kennedys**

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,400 people worldwide across 44 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

**What do we have to offer?**

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable,straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

We develop careers in an innovative and collaborative global environment, with our values at the core. We believe that supporting individual growth and development puts us in the best position to attract and retain talented individuals. Regardless of role or level, everyone has access to virtual learning to help you develop your skills, wherever you are in the world. A variety of other exciting opportunities are available including secondments to clients and our global offices as well as a comprehensive benefits package (details are available upon request).

We've created a culture based on client service, professional excellence, hard work and trust. We deeply value the relationships we build with our clients and we know that they value our warm, friendly human approach. We are here to provide answers, recommendations, strategy and tactics.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.