Administrator

**Job Summary**
We are seeking an Administrator Memorials Advisor to join our team. Are you able to provide first class customer service to a diverse range of customers with different priorities and preferences? This role offers a real opportunity to make a positive difference to people when they are going through the most challenging time.

As the Administrator memorials advisor, you would be responsible for providing a compassionate and efficient front-line service for the Crematorium and accurately and professionally carry out the administration of the Crematorium and Cemetery Service.

**Key Accountabilities and Outputs**:
Assist all clients which includes the general public, Funeral Directors, Medical Referees, Celebrants and Ministers efficiently and professionally with any queries on the phone, in writing and face to face.
- Assist all customers which would include the general public, funeral directors, medical referees, Celebrants and Ministers, efficiently and professionally with any queries on the phone, in writing and face to face.
- Produce all necessary documentation (internal and external) to ensure all cremations can take place within the time frame set.
- Provide a friendly, compassionate and efficient frontline service for the Crematorium. Carry out reception duties and be the first point of contact for visitors to the reception area.
- Ensure the Crematorium’s registers are kept up to date and that any other statutory documentation housed on site is maintained.
- Manage the daily cremations diary, accurately recording details of instructions.
- Liaise with other departments within the Crematorium to ensure an effective and efficient service is provided.
- Some experience with sales advantageous for assisting customers and families with memorials options for their loved ones.
- Arrange appointments for interments of ashes.
- Learn the memorial sales process and organise and conduct memorial meetings with families.
- Take payments and produce receipts.
- Liaise with the Company’s suppliers on the purchase of memorials and place orders as required
- Ensure expired plaque and stones are removed in a timely manner
- On a monthly basis establish which memorials are due to expire and liaise with the family accordingly.
- Ensure that Data Protection legislation and GDPR is adhered to at all times.

The role may include covering Chapel duties when needed as well as supervising interments of ashes in the memorial gardens. This will involve fully preparing the chapel for each service, including, using the music system, liaising in a professional, efficient and helpful manner with mourners, clergy and Funeral Directors and packing ashes.

**Your ideal Experience, Skills and Competences**:

- Excellent customer service skills, and a high level of professionalism and empathy. Ability to deal with bereaved and potentially distressed persons in a sensitive and compassionate manner.
- Previous bereavement industry experience advantageous.
- Excellent administration skills and client facing experience.
- Excellent communication skills both written and verbal, and the ability to quickly build a rapport with a wide range of people.
- Good IT skills, with a high level of accuracy and strong attention to detail. Working knowledge of Word, Excel and Outlook.
- Excellent data entry skills
- Demonstrates flexibility, embracing change, showing initiative and remaining proactive at all times.
- Works well with a team, helping and supporting each other.
- Ability and experience of working in a pressured and busy environment in a calm and efficient manner. Also, able to utilise time and effort effectively and use initiative in quieter times.
- Takes ownership of their own Training and Development and partakes in any training deemed necessary by the line manager or management.

**Job Types**: Full-time, Permanent

Pay: £27,560.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)

Work Location: In person