Warranty Administrator

2 weeks ago

Dungannon, United Kingdom Donnelly Group NI Full time

We have an open position for a Warranty Administrator in our Dungannon site.

The role reports directly to our Service Manager and will be involved in the administration of warranty claims, service packs and general administrative duties that fall within the Service department.

**About The Role**

**The role**:

- Submitting, processing and monitoring warranty claims in line with manufacture expectations
- Co-ordinating Service files and working within the department to ensure paperwork and files are completed appropriately and on time
- Provide guidance relating to warranty claim limits and allowances
- Administration of data entry of claims using our CRM system Kerridge
- Reviewing warranty reports with the management team to agree actions on warranty claims
- General administrative duties within the Service department
- Supporting the Service Advisors with prospecting events to highlight new offers
- Follow up calls with customers to discuss outstanding claims and warranty concerns
- Supporting the Senior team with warranty audits

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process

**Required Criteria**
- Minimum of two years in an administrative role
- Experience in a busy and demanding environment
- Good organisation and time management skills
- Excellent attention to detail and time management
- Strong IT skills, knowledge of the Microsoft suite, previous experience with a CRM system would be an advantage
- Knowledge of claims processes, in particular warranty or finance concerns would also be an advantage
- Knowledge of the motor industry would be an advantage, but is not essential as full training will be provided
- Strong problem solving ability to identify and resolve issues in a professional and empathetic manner

**Skills Needed**

Data Entry and Basic Computer Skills, Flexibility and Adaptability, Attention to detail, Working Under Pressure, Planning and Organising

**About The Company**

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

**Company Culture**

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Wellbeing Scheme, Work With Charities, Social Opportunities

**Salary**

Not disclosed

  • Volkswagen Warranty Administrator

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group NI Full time £25,000 - £40,000 per year

    Department: Service / AftersalesReports To: Aftersales ManagerLocation: DungannonJob Summary:As a Volkswagen Warranty Administrator, you will be responsible for the accurate and efficient processing of warranty claims in accordance with Volkswagen Group policies and procedures. This includes the submission, tracking, and reconciliation of claims to ensure...

  • Warranty Administrator

    2 weeks ago

    Dungannon, United Kingdom Terex Corporation Full time £25,000 - £35,000 per year

    Job Description:Position: Technical Support Administrative CoordinatorLocation:DungannonReporting to:Warranty Team LeadHours of Work: 39¾ hours per weekReporting to the Warranty Team Lead, the Technical Support Administrative Coordinator will be responsible for the administration of all aspects of the Technical Support Department including scheduling,...

  • Helpdesk & Warranty Engineer

    2 weeks ago

    Dungannon, United Kingdom VanRath Full time

    Helpdesk & Warranty Engineer Location: Dungannon Type: Full-Time, Permanent A leading manufacturing business is seeking a proactive Helpdesk & Warranty Engineer to join its Projects & Aftersales team. This role is ideal for someone with strong technical ability, excellent communication skills, and experience working directly with customers, dealers, or field...

  • Warranty Administrator/service Advisor

    7 days ago

    Dungannon, United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time

    **As our newly opened Mercedes-Benz Truck & Van Dungannon are seeking an additional member of their service team to carry out the role of**: **Costing Administrator/ Service Support** Due to the continued growth of our new state-of the art Dungannon dealership, we are looking to recruit an additional person to join our service team. This position will...

  • Helpdesk & Warranty Engineer

    2 weeks ago

    Dungannon, United Kingdom Terex Corporation Full time £40,000 - £55,000 per year

    Job Description:Join our Team: Helpdesk & Warranty EngineerLocation: FarloughReporting to: Principle EngineerHours of Work: 39¾ hours per weekJoin our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Helpdesk & Warranty Engineer to contribute to the Projects & Aftersales Department..At Terex we believe in fostering a...

  • Helpdesk & Warranty Engineer

    2 weeks ago

    Dungannon, United Kingdom Terex Corporation Full time £45,000 - £80,000 per year

    Job Description:Join our Team: Helpdesk & Warranty EngineerLocation: FarloughReporting to: Principle EngineerHours of Work: 39¾ hours per weekJoin our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Helpdesk & Warranty Engineer to contribute to the Projects & Aftersales Department..At Terex we believe in fostering a...

  • Costing Administrator

    7 days ago

    Dungannon, United Kingdom Mercedes Benz Truck and Van NI Full time

    **Due to Mercedes-Benz Truck & Van Northern Ireland’s only Mercedes-Benz Commercial Vehicle Dealership are currently recruiting for the following position**: **Warranty/Costing Administrator** **Full-time Permanent** We are currently seeking to recruit a Costing Administrator. This position can be based at either of our two Depots - Mallusk or Dungannon....

  • Sales Administrator

    7 days ago

    Dungannon, United Kingdom Donnelly Group - Donnelly Group Dungannon M1 Motorstore Full time

    Donnelly Group are recruiting a Sales Administrator to join our Sales Team at our Ballygawley Road Site, in order that we can continue to provide efficient and effective administration support to the business. **About the role**: This is a busy role which will include vehicle and warranty registration, completion of paperwork relating to DVLA, registration,...

  • Customer Service/receptionist

    7 days ago

    Dungannon, United Kingdom Connollys of Moy Full time

    **About Us**: Connollys of Moy is a well-established furniture retailer known for providing quality, stylish furniture to our valued customers. We pride ourselves on exceptional customer service and creating a welcoming environment in our store. We're looking for a friendly, organised, and customer-focused individual to join our team as a Customer Service /...

  • Senior Parts Advisor

    2 weeks ago

    Dungannon, United Kingdom Donnelly Group NI Full time

    Here at Donnelly Group we are recruiting for a motivated Senior Parts Advisor to join our award winning Jaguar Land Rover retailer of the year team, at our Dungannon showroom. **About The Role** The Senior Parts Advisor will play a crucial role in supporting our dealership's parts operations and customer satisfaction, working with colleagues across the...