Warranty Administrator

Job Description:
Position: Technical Support Administrative Coordinator
Location:
Dungannon

Reporting to:
Warranty Team Lead

Hours of Work
: 39¾ hours per week

Reporting to the Warranty Team Lead, the Technical Support Administrative Coordinator will be responsible for the administration of all aspects of the Technical Support Department including scheduling, invoicing and dealer support.

Main Duties & Responsibilities

• Coordinate the upload of credit information from finance onto dealers' claims
• Review and upload of risk assessments and service reports onto warranty systems
• Assess and approve any online commissioning forms so that the system is accurate regarding time in service of equipment
• Update the product detail information on the online warranty system. This is available from the quality department of operations but may need to be chased up from time to time
• Receive credit note information from finance and upload to warranty system
• Provide Excel reports from Warranty and Service data to Quality and Engineering meetings or for occasional projects as required
• Work with online systems used for machine tracking to produce reports
• Create and administer PO's
• Complete monthly data packs and quality board packs
• Monitor and advise on Health and Safety Roadmaps for the department

Experience & Qualifications:

• Excellent written and verbal communication skills
• GCSE English and Maths
• Computer Literate – Able to use Microsoft Office systems especially Excel
• Ability to organise and prioritise workload
• Previous experience in an administration environment

Desirable

• Degree educated
• Experience in a Technical or Engineering Environment
• Health and Safety Qualification
• Ability to communicate across all levels of the business

This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.