Customer Service/receptionist

7 days ago

Dungannon, United Kingdom Connollys of Moy Full time

**About Us**:
Connollys of Moy is a well-established furniture retailer known for providing quality, stylish furniture to our valued customers. We pride ourselves on exceptional customer service and creating a welcoming environment in our store. We're looking for a friendly, organised, and customer-focused individual to join our team as a Customer Service / Receptionist.

**Key Responsibilities**:
**Customer Service**:

- Greet customers warmly as they enter the store, ensuring a positive first impression and providing assistance as needed.
- Manage customer complaints professionally, ensuring prompt resolution either personally or through escalation to the relevant department, while keeping customers informed throughout the process.
- Maintain a high standard of customer satisfaction by ensuring concerns are addressed, following up to ensure resolution meets customer expectations.
- Coordinate after-sales support, including delivery follow-ups, handling returns, exchanges, and warranty claims, ensuring a smooth experience for the customer.
- Keep up-to-date on product offerings and promotions to provide accurate and timely information to customers.

**Reception & Administrative Duties**:

- Manage the store's appointment scheduling, including customer consultations, deliveries, and service calls, ensuring efficient time management.
- Process payments and maintain accurate records of sales transactions.
- Ensure the reception area is welcoming, organised, and fully stocked with promotional materials and company information.
- Maintain and update customer databases, keeping records of interactions, transactions, and feedback.

**Collaboration & Team Support**:

- Liaise with the sales, delivery, and management teams to ensure customers receive seamless service from start to finish.
- Assist with preparing and sending out customer orders, ensuring all details are accurate and delivery times are met.
- Provide feedback to management on recurring issues or customer concerns to help improve overall service quality.

**Skills & Qualifications**:

- Excellent communication and interpersonal skills with a customer-first attitude.
- Previous experience in customer service, complaint resolution, or a receptionist role, ideally in a retail or furniture-related field.
- Ability to handle difficult situations calmly and professionally, ensuring customer satisfaction.
- Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel) and the ability to learn new systems quickly.
- A team player with a positive and proactive approach to problem-solving.
- Experience or knowledge in furniture or home décor is an advantage but not required.

**Why Join Us?**
- Be part of a family-run business with a reputation for quality and excellent customer service.
- A supportive and friendly work environment where your contribution is valued.
- Opportunities for professional growth and development.
- Employee discounts on furniture and home décor.

**How to Apply**:
**This role is Monday-Friday, 9am-5.30pm. Occasional Saturday work required.**

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person

Application deadline: 30/09/2024

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