Fleet Compliance Defect Controller

2 days ago

Trowbridge, United Kingdom Novuna Full time

Are you knowledgeable about vehicle maintenance? Fancy a role where you'll be able to work from home on a hybrid basis? Want to work for Leasing Company of the Year?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a **Top 50 Inclusive employer**, and we're number 11 in **Glassdoor's Top 50 Employer** list.

What does the role involve?

Our Fleet Compliance Control Team play an important role in keeping our customers fleets safely on the road. Your core purpose will be to oversee the safety and compliance of vehicles in our fleet. You will be able to utilise your technical knowledge and expertise, alongside providing first class customer service to ensure that all of our customers vehicles are roadworthy and legal. Your role will involve assessing vehicle safety, defects and fault reports to identify when repair work needs to be undertaken. This role reports into the Fleet Compliance Control Team Leader.

**Some of your key duties will include**:

- Utilising your technical background to prioritise and accurately categorise defects by analysing all information provided
- Reviewing and authorising certificated defect documents
- Supporting the team with technical queries
- Ensuring all unapproved vehicles are followed up with repairers and rectified to maintain 100% compliance

What are we looking for?

You're someone who has a clear technical understanding of how cars and commercial vehicles operate. You're a tenacious problem-solver with the ability to think on your feet and act promptly when it comes to making decisions. You have a real sense of drive when it comes to getting things done promptly and efficiently and have a can-do approach to assure the customer is always being taken care of.

Also, we're looking for the following:

- High level of attention to detail
- Ability to prioritise tasks and make decisions quickly
- IT literate and a quick learner when it comes to new systems
- Knowledge of vehicle maintenance, compliance and technical awareness
- Excellent written and verbal communication skills

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition your package will include:

- Market-benchmarked basic salary - commensurate with your qualifications and experience
- Technical bonus
- Annual incentive bonus
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

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