We Are Looking for a Quality Compliance and HR Support Officer

5 days ago

Tipton, United Kingdom THC Care Limited Full time

**Job Summary**
At THC Care we are proud to be rated Good by the Care Quality Commission (CQC).

We deliver care that is personal, flexible and genuinely life-enhancing. If you want to join a team where quality comes first and leadership means real influence, this is your opportunity.

**The Opportunity**

We are looking for a Quality Compliance and HR Support Officer.

To work 42 hours a week Monday to Friday start at 07.30am work till 16.00 hrs.
- Ensure a high quality of care is delivered to our clients
- Play a key role in HR with the support of Peninsula Business Services
- Lead and motivate a skilled team of Care Professionals.
- Drive innovation and efficiency across operations.
- Play a key role in shaping the future of home care in our community.

**Key Responsibilities**
- Work closely with the Registered Manager to maintain a high quality home care service.
- Promote the highest standards of care and service with a focus on person-centred care.
- Carry out medication audits to ensure compliance
- Operate quality control systems and conduct assurance visits for clients.
- Handle complaints and incidents, investigate issues, and use findings to drive improvements.
- Submit required reports to regulatory bodies (e.g. CQC, safeguarding).
- Provide inspired leadership, ensuring safe staffing levels and exceptional service.
- Support recruitment when needed
- Participate in disciplinary investigations and HR processes.(Peninsula Business Services used by THC Care to support
- Maintain accurate and compliant data across platforms.
- Keep up to date with changes in legislation and best practice.
- Carry out audits of care plans to ensure compliance.
- Ensure staff online training is up to date.

**What We’re Looking For**
- Extensive care experience with a proven track record in excellent customer service.
- Experience in leading, training and managing a team in domiciliary care.
- Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
- Excellent knowledge of compliance and legislative requirements under the Care Standards.
- Strong care assessment and care planning skills.
- Good understanding of systems and processes.
- Excellent interpersonal and communication skills.
- Ability to inspire others and build strong working relationships.
- Strong organization and planning skills.
- Drive and motivation to take on a broad role and develop care services.
- Passion for delivering the highest quality of care.
- Ability to work accurately under pressure and remain calm with multiple priorities.
- Strong IT skills (Microsoft Office/Google Suite, databases, virtual platforms).
- A valid driving license and access to a vehicle.

**Job Types**: Full-time, Permanent

Pay: £31,231.00 per year

**Benefits**:

- Company pension
- On-site parking

Work Location: In person

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