Customer Relations Administrator

1 day ago

Altrincham, United Kingdom Together Property Management Limited Full time

**Job title**

Accounts Administrator

**Reports to**

Customer Relations Manager

**Job purpose**

**Duties and responsibilities**

**Central Accounts**
- Provide a professional, informative, efficient, factual and friendly response to Leaseholder’s queries as the main point of contact for the Accounts mailbox
- Self-management of workload to ensure the Accounts mailbox is maintained within the company service level agreement.
- Answer incoming calls to the Accounts office dealing with queries relating to Service Charge expenditure, Qualifying Works, Arrears letters coupled with transferring of calls as required
- Data management of Leaseholder contact information, updating and maintaining accurate records
- Administrative support to peers including processing of post received in line with company procedures, printing of any letters, invoices and other documents as required.
- Franking of mail
- Processing payments over the phone via Sagepay
- Always working with consideration to legislation and GDPR Regulations

**Other ad-hoc duties**
- Assist the Management team and / or Director with any escalated complaints, providing evidence of how matters were handled in order responses can be issued effectively.
- Provide administrative support processing Direct Debit mandates and Premium Credit Applications
- Allocation of Leaseholder payments received by bacs, card, cheque and raising of any receipts as required
- Administration of Right to Manage process to ensure properties which are Right to Manage are adequate insured
- Administration of Subletting process of initial licence and annual renewal including billing of relevant fee
- Any other duties that may reasonably be requested by the Management, Director or Shareholders.

**Requirements and skills**

Essential
- Education to GCSE Level or equivalent
- The ability to prioritise tasks and work under pressure
- Manage time effectively to ensure service level agreements are maintained
- Proven Customer Service / Accounts experience
- Excellent listening skills, phone etiquette and ability to resolve problems calmy and professionally
- High level attention to detail
- Customer orientation and able to adapt / respond to different types of Leaseholders
- Good IT skills with experience using Microsoft Office packages
- Works with management to maintain / develop best practices for efficient communication with Leaseholders
- Build relationships of trust through open and informative communication
- Team player who is prepared to go the extra mile

Desirable
- Experience working within a property management package, i.e. Qube
- Experience with reading and interpreting residential leases
- Experience working in a Customer Relations / Complaints role
- Experience of working in an Administration Property Management role
- Educated to AIRPM level.

**Direct reports**

None

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- accounts office: 1 year (required)
- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Altrincham, WA15 9SX

Application deadline: 28/02/2025
Reference ID: BR/AA

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