Customer Support Administrator
5 days ago
We are looking for great people who are looking to join a thriving forward thinking business with great benefits and a genuine progression/ development opportunity If you feel this is you and can impress the customers with your above and beyond customer service skills, we would love to hear from you
Our client, are a contractor accountancy firm who are, due to growth, seeking an experienced customer service advisor to join their customer admin team.
**The Role**
- Offer support to customers by providing excellent customer service
- Communicating with other teams/ departments to resolve issues
- Being able to source information to provide accurate updates to customers
- Working to achievable team related KPI’s based on query response times
- Is a naturally confident communicator with great people skills
- Able to prioritise tasks accordingly based on importance
- Methodical approach to problem solving
- Experience working in a project delivery team (desirable)
- Excellent attention to detail
**Salary + Benefits**
A generous base salary between £23,000 - £25,000 is available for this role. The business is proud of their Gold Level Investors in People status, and this is clear in how they treat their staff, through personal and professional incentives.
Our client also offers including hybrid working (2 days a week from home 09:00 - 17:30), post training/ probation. They offer a great work life balance for their staff.
There’s no requirement to work weekends or Bank Holidays in this role, the working hours are 09:00 - 17:30 Monday to Friday.
Other benefits start from including 23 days holidays plus Bank Holidays PLUS your birthday A great company pension, free on-site parking, fully funded study support, ample opportunity for career development, annual appraisals and salary reviews, regular team building events and treats, and much, much more
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
- No weekends
Work Location: One location
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