Sales Support Administrator

4 days ago

Altrincham, United Kingdom Nationwide Specialist Services Full time

**Sales Support Administrator at The NSS Group**

**£23,920 per annum**

**Your Role - Main Purpose of the Job**

The role involves general sales support to the sales department & other stakeholders, a pivotal role in ensuring the smooth functioning of the sales department and contributing to the overall success of the business

**Your job will include**
- **Variety of general sales administration** tasks from across the NSS Group, directed via the central sales support in box
- **Manage the quotation process from sales to operations** and onwards to the client on behalf of sales management
- **Manging & processing sales orders**, ensuring accuracy liaising with various departments to ensure customer orders are processed promptly and accurately.
- Upon receipt of purchase orders, **commence the on boarding process** and **create CDF’s promptly** and handover communication document to client with operational contacts.
- **Communication with colleagues & customers** to ensure a full understanding of operational requirements, resolving issues in a timely manner which will include outbound calls to customers to handle sales opportunities and chasing of quotes.
- **Maintaining folders and company information** to ensure its organised and documentation is easy to locate.
- **Answer telephone calls and deal with requests** and queries from clients and colleagues
- **Contribute to sales initiatives**, by cleaning raw databases
- **Maintain accurate records** and inputted information on in house systems CRM Maximiser & Job Watch
- **Utilise and maintain CRM system** to manage Sales Pipeline for development of sales opportunities
- **Managing leads that come into the business** and direction to the correct Sales Manager
- **Collaboration with other NSS functions** (Finance, Marketing, Operations)
- **Resolving any challenges **or issue that may arise during the sales process, including the coordination with other NSS departments to ensure the customer satisfaction
- **Completion of various company documentation **including Supplier & HSE questionnaires, bid documentation such as pre qualification and tender forms

**Experience / Personal Attributes Required**
- Customer focused mind set
- Basic commercial understanding of sales process
- Good verbal and written literacy
- Excellent attention to detail
- Experience of Excel is required
- Sound working knowledge of Microsoft Office, Word, PowerPoint, Excel
- Previous experience of dealing with customers
- Ability to work under pressure, independently and organize own priorities
- Good problem solving and interpersonal skills.
- Have a friendly helpful attitude.
- Willingness to learn and adapt with a flexibility in approach.

**The Business**

NSS Group is a specialist services supplier. From building maintenance to window and technical cleaning, platform hire and equipment testing - self-delivered services, anywhere in the UK. The NSS group was formed by the merger of a number of large successful businesses to create one super group which gives our clients a service which is truly nationwide.

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