Customer Service/sales Advisor

7 days ago

Poole, United Kingdom Commercial Washrooms Full time

Commercial Washrooms is one of the UK’s leading specialist suppliers of washroom-related products and materials to commercial organisations. Due to continued success and as part of their planned growth a vacancy exists for an inbound Sales Advisor at our head office in Poole, Dorset.

The business is a family-run organisation boasting year-on-year growth, ideal for applicants looking for the opportunity for career progression.

Reporting to the Sales Manager, the purpose of the role is to assist in the sales process with the aim of helping to develop and retain new customers and increase sales turnover.

Working within a young and dynamic team your responsibilities will include:

- Inbound sales and order processing (No cold calling).
- Responding to customer enquiries.
- Communication with customers through telephone and online contact.
- Client relationship management.
- Estimating/quoting based on customer needs.
- Chasing Customer quotes and staying in touch throughout a project's duration.
- Negotiating rates with customers and suppliers to win orders.
- After-sale Project Management includes liaising with colleagues to ensure customer satisfaction.
- Client relationship management.
- Customer Service.

Minimum qualifications of GCSE English & Maths at grade C and above are expected, ideally with additional further education qualifications (A-Levels). Applicants should have a background and experience in sales and customer service working within an office environment. Full IT literacy and proficient use of the Microsoft Office suite of products are essential, particularly Word & Excel.

Project management skills are also advantageous. As part of the sales team, you will win project orders where continual communication is expected to keep customers well informed of the progress of their orders.

This role is a varied one and a willingness to become involved in other office duties will be required. The ability to liaise and create relationships with customers is essential.

Experience working within an office-based sales team is preferred. You will be motivated and driven by working towards monthly targets.

**Salary**: £24,000 basic pa + Quarterly Bonus (very realistic OTE = £35k-40k pa)

Benefits: 23 days holiday (rising to 25 with a length of service) + bank holidays, Free car parking, Private medical insurance (with the length of service).

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£40,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Poole: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Sales: 2 years (preferred)

Licence/Certification:

- Driving License (preferred)

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