Customer Service Advisor
2 weeks ago
U-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you'll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You'll be working a 40-hour week on a rolling rota to include some Saturdays.
About Us
U-Drive are an established family-owned vehicle rental company with a 42-year legacy, operating over 4,000 vehicles across daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers. With strong core values stemming from integrity, responsibility and respect, our collective team pull together to deliver 'exceptional' to our customer base time, and time again.
About the Role
As part of our Customer Service Advisor team. You'll have day to day customer interactions, both face to face and through formal business communication (phone & email). This role will see you liaising with multiple Head Office departments alongside our Branches and members of the general public.
Core Responsibilities
- Act as the primary individual in answering incoming phone calls for the department, always providing the exceptional level of customer service that is expected at U-Drive
- Field all incoming telephone, email and in-person enquiries with prompt response times, with a friendly and professional tone
- Take booking for MOT slots, managing the MOT booking system effectively and optimising MOT lane utilisation to maximise department efficiency and profitability
- Accurately input data and information into booking system
- Processing of invoices and taking payments as appropriate
- Provide quotes for customers based on job requirement
- Check that Job Cards and Service Maintenance and Repairs are being raised and processed correctly and in a timely manner
- Order parts from approved suppliers, keeping track of cost and availability
- Maintain and update Health & Safety records for the department, complying with regulation
- Maintain the office and reception space in a clean, tidy and customer friendly way
Successful candidates should demonstrate the following skills and competencies:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Knowledge of managing various payment systems, including credit card payments, internet sales and cash handling
- Excellent communication skills
- Team player with a can-do attitude and an honest and trustworthy nature
- 30 days annual leave (inclusive of bank holidays), increasing with length of service
- Employee discount on U-Drive rental vehicles, including discounts for friends and families
- Employee Discount Program offering savings on over 3,000 retailers
- Employee Assistance Program in partnership with Health Assured
- Company-sponsored training and development opportunities
- Free yearly MOT, on-site parking where available
Apply now and let our Recruitment Team reach out to discuss your application. We're committed to a policy of equal opportunity, ensuring that everyone has a chance to shine at U-Drive
-
Customer Service Advisor
2 weeks ago
Poole, Poole, United Kingdom U-Drive Vehicle Hire Full time £25,000 - £35,000 per yearU-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you'll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You'll be working a 40-hour week on a...
-
Customer Service Advisor
4 days ago
Poole, Poole, United Kingdom U-Drive Full time £25,000 - £40,000 per yearU-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you'll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You'll be working a 40-hour week on a...
-
Customer Service Advisor
4 days ago
Poole, Poole, United Kingdom Foray Motor Group Full time £20,000 - £35,000 per yearForay Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgewater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent...
-
Service Advisor
4 days ago
Poole, Poole, United Kingdom Ocean Automotive Full time £24,420 - £36,513 per yearStarting salary £29,000, increasing once accredited to £31,000. Achievable and uncapped bonus plan starting OTE £38-40kWe currently have an opportunity for an experienced Service Advisor to join our award-winning Audi Centre, and an uncapped and motivating bonus plan.Working for Audi is a whole new working experience, you have a global brand behind you...
-
Workshop Service Advisor, Poole
2 weeks ago
Poole, Poole, United Kingdom U-Drive Vehicle Hire Full time £25,000 - £40,000 per yearU-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you'll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You'll be working a 40-hour week on a...
-
Customer Experience Advisor
2 weeks ago
Poole, Poole, United Kingdom Santander Full time £24,000 - £30,000 per yearCustomer Experience Advisor | S1 | Retail Banking | Poole BranchCountry: United KingdomIT STARTS HERESantander ) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage...
-
Customer Operations Advisor
2 days ago
Poole, Poole, United Kingdom Currys Full time £27,668 - £35,000 per yearRole overview:PooleSpecialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TWPermanentFull TimeGrade 2Salary - £27,668 per annumWorking Hours/Shift patterns - 40 hours per week, Monday to Friday: 09:00 AM - 06:00 PM.Hybrid - at least 2 days per week working in the office.At Currys we're united by one passion: to help everyone enjoy amazing...
-
Customer Service Executive
3 days ago
Poole, Poole, United Kingdom Sandown Group Full time £20,000 - £30,000 per yearJob Description Customer Service Executive (Sales Team) Mercedes Benz of Poole - Newfields We are looking for a Customer Service Executive to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - Mercedes-Benz and smart dealerships. The CSC is...
-
Customer Service Executive
1 week ago
Poole, Poole, United Kingdom Sandown Group Full time £23,874 - £28,075 per yearCustomer Service Executive (Sales Team)Mercedes-Benz of Poole – NewfieldsWe are looking for Customer Service Executives to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - Mercedes-Benz dealerships. The CSC is focused equally on inbound and...
-
Connections Advisor
2 weeks ago
Poole, Poole, United Kingdom Currys plc Full time £25,521 - £35,000 per yearRole overview:PooleSpecialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TWFixed Term ContractFull TimeGrade 1Salary - £25,521.60 per annumWorking Hours/Shift pattern - 40 hours per week, Monday to Friday: 9:00 AM- 6:00 PMHybrid working: Once fully trained, you will get the opportunity to work on a hybrid basis working approximately 3 days in...
