Operations Executive

Are you great at problem solving and working with other people? We're looking for an Operations Executive (known internally as a Transport and Logistics Executive) to join our growing Transport Team. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. This role is based in our Brighton office, working Monday - Friday 9am - 5:30pm.

**About the role**

Our transport service has two key elements: inspection and transport. In order to complete a car sale, the seller’s vehicle is inspected at their home, based on a fixed process set by Motorway. If the car matches the condition and specification expected, the dealer pays for the vehicle remotely, and the car is transported back to the dealership. To make this possible, we have partnered with some of the country's leading vehicle inspection and logistics companies, who provide our network of dealers with scalable transport solutions for vehicles across the UK.

This role of Transport and Logistics Executive will involve:

- Processing any new transport requests - ensuring that all collections and deliveries are booked in, in a timely manner.
- Liaising with our transport partners, ensuring all external and internal communication is responded to and processed in a timely manner.
- Dealing with any collection or delivery issues that may arise, ensuring queries are responded to within Service Level Agreements.
- Communicating with multiple teams within the business.
- Escalating recurring issues with your line manager for solutions to be put in place to ensure Motorway provides a hassle-free Transport service.
- Updating Motorway's internal database to provide oversight of collection dates.
- General administration.

**About Motorway**

Motorway is the UK’s fastest-growing used car marketplace - our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices. Motorway is now valued at over $1 billion and is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding.

**Requirements**:

- Excellent relationship building skills - you’ll be able to rapidly build rapport and trust, and be able to interface with people from lots of different backgrounds.
- Excellent communication and writing skills
- Good attention to detail and highly organised.
- Ability to use your own initiative and problem solve independently, as well as working well as part of a team.
- Given the fast paced and dynamic nature of Motorway, you must be comfortable adapting to changing processes.
- Experience within a logistics, phone-based or administrative role is helpful but not a prerequisite.

**Benefits**
- At Motorway, we believe in rewarding you with more than just a pay cheque. That's why we've created a benefits package to help you do your best work and support your development._From benefits that help look after your health, to a personalised learning budget, cycle-to-work scheme and enhanced parental leave, we’ve got you covered:_
- A competitive salary
- Annual learning budget - you can choose how you like to learn and find the best learning experiences to support your progression.
- BUPA health insurance
- Discounted dental through BUPA
- Discounted gym membership through BUPA
- On-Hand volunteering membership + volunteering day
- Pension scheme
- Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
- Enhanced maternity/paternity leave
- Cycle to work scheme
- A fun working environment with regular social events
- The chance to join a rapidly growing company that cares first and foremost about its people
- Fast career progression and the ability to develop your own skills and experience quickly

**Equal Opportunities Statement**

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.