Part Time Receptionist/administrator

1 week ago

Leatherhead, United Kingdom Graftingardeners Ltd Full time

**Job description**

Graftin Gardeners Ltd is a family run company established in 2009. Since then the company has grown considerably and now employs 10 arborist teams as well as a number of landscaping and gardening specialists.

With an excellent reputation, our multiple specialist crews are contracted to work at some of the most prestigious locations in London and the surrounding areas. Our clientele comprises both the commercial and residential sectors including housing associations, schools, the construction and insurance industries, utilities, local authorities and the domestic market.

Our commitment to excellent customer service has brought about continued growth and we now need an additional part time Receptionist / administrator to join our team to service this additional demand.

**THE ROLE**

As the first point of contact with Graftin Gardeners, you will play a key role in ensuring our clients have the very best customer experience. This is a very busy office and as such, the role would suit someone with extensive incoming call handling experience, perhaps in a service or sales organisation. This is an important role within the company and there will be scope for the role to become full time if desired

**KEY RESPONSIBILITIES**

Accurately qualify client needs and record client details and project requirements on our CRM system (training will be given)

Schedule appointments for estimators and arborist crews

Follow up on leads and estimates through the system to convert to appointments

Support other office personnel by taking messages or transferring calls when appropriate personnel are unavailable

**ESSENTIAL REQUIREMENTS FOR THE ROLE**

A confident and polite telephone manner with excellent spoken English

A passion for providing the very best levels of customer service

Ability to work well under pressure and accustomed to handling a high volume of incoming calls

A high degree of computer literacy with the ability to grasp new systems quickly

A “sleeves up” attitude to getting the job done and a proactive approach to problem solving.

Great attention to detail and strong organisational ability

A good team player who equally can work on their own initiative

No prior experience of arboriculture is necessary but the ability and desire to learn are a must

Saturday is a mandatory day working from the Leatherhead Office, and further hours on Friday, Sunday and Monday may be worked either at home, in the office or a hybrid of both. This part time role could offer huge flexibility for the right applicant.

**Job Type**: Part time / flexible / hybrid

**Job Types**: Part-time, Permanent

**Salary**: £10.00-£13.50 per hour

Expected hours: 16 - 25 per week

**Benefits**:

- Free parking
- Work from home

Schedule:

- Every weekend
- Flexitime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: Hybrid remote in Leatherhead

Reference ID: PTRecep0923

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