Administrative Officer

**Details**:
**Reference number**:

- 268713**Salary**:

- £22,183**Job grade**:

- Administrative Officer**Contract type**:

- Permanent
- Apprenticeship**Business area**:

- Insolvency - Business Services Directorate**Type of role**:

- Administration / Corporate Support
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, West Midlands (England), B4 6FDAbout the job

**Job summary**:
Would you like a chance to help shape our future? Would you like an amazing experience and a great salary? Are you looking to build your skills to progress further in the future? As an Apprentice with the Insolvency Service you will have the opportunity to develop skills in the workplace. This is your chance to secure a Business Administrator Apprenticeship role.

With the Insolvency Service, you’ll get all the benefits of an apprenticeship - paid work experience, valuable skills and a recognised qualification.

This is a very exciting time to join the Insolvency Service by being part of an Insolvency regime that is highly regarded globally. We play a vital role in promoting long term economic growth and confidence to lend. This is your chance to work across boundaries within government and maintain the standards that help to make Britain one of the best places in the world to do business.

**Job description**:
Through your apprenticeship you will undertake a Level 3 Business Administrator Standard and get exposure to the administrative functions and practices which support the work we do. You will do this whilst being supported by your manager and our learning provider.

The successful applicant will work as a member of the operational team dealing with the processing of financial transaction data relating to various Insolvency matters in line with legislation. e.g. Bankruptcy, Liquidation, Debt Relief Orders, Redundancy Payments and Individual Voluntary Arrangements.

We work to demanding, but achievable targets in a busy customer driven environment. Our aim is to develop and train our workforce to undertake any of the roles within the team.

Our Business Administrator Apprenticeship provides the opportunity to gain first-hand knowledge and skills in the following areas:

- Create and update records on the in-house case management system accurately and safeguard customer data in accordance with the agreed policies and processes.
- Carry out investigations and complete reconciliation of financial transactions.
- Follow processes to ensure accurate payment and data processing of cases and escalate issues which require management input.
- Participate in continuous improvement and training.
- Provide excellent customer service in both written and telephone contact to both our internal and external customers.
- Complete quality assurance checks of work processed.
- Assist with the team workflow and manage your time effectively, whilst delivering a prompt, polite and “right first time” service to our Internal and external customers.
- Other adhoc admin duties.

Your permanent appointment is conditional on the satisfactory completion of your apprenticeship programme.

**Person specification**:
**Essential Criteria**:
To be successful in this apprenticeship you will understand the commitment needed to complete an apprenticeship and have:

- Excellent organisational skills to plan and prioritise tasks effectively, good time management to meet targets and deadlines.
- The ability to think ahead to anticipate problems and have excellent problem-solving skills to arrive at a firm decision.
- The skills to work as a team player as well the ability to work unsupervised and take initiative.
- Effective and easy to understand communication skills (written and verbal), to use in a variety of situations.

**Qualifications**

Apprentices without Level 2 (GCSE grade C or equivalent) English and Maths will need to achieve this level prior to completion of the apprenticeship. If you have achieved this level and can provide evidence, e.g. copies of your certificates, then you will be exempt from these exams. The training provider will also complete a search at enrolment, however if they are unable to confirm your grades you will be required to sit the exams. If you are unsure as to whether you have the equivalent grades, please contact the recruitment manager for clarification.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Making Effective Decisions
- Delivering at Pace

**Benefits**:
We want you have a good work-life balance and want to support you in all that you do so we offer a great benefits package:

- Flexible working arrangements and flexi-time.
- Full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave incr