Hire Controller

2 days ago

Middlesbrough, United Kingdom Marwood Group Limited Full time

**About Us**

Marwood Group Limited specialise in non-mechanical plant hire and sales. With 20 depots nationwide we have a strong reputation for quality products and service.

**Job Title**: Hire & Sales Negotiator

**Reporting to**:Depot Operations Manager

**Main purpose of job**:

- To ensure the customers requirements are properly defined and understood and that Marwood Group Ltd can meet these requirements.
- To increase hire & sales of company products.
- Perform the duties as described in the Marwood Quality Procedure.

**Main Responsibilities**:

- Receive initial enquiry or instruction from both existing and potential customers.
- To supply customers with information and advice on the suitability of plant and equipment available for hire and sale.
- Liaise with Plant & Transport department for technical information on non standard products.
- Accept and process hire/sales orders and off hires.
- Pass new customer details to Accounts Department to open credit accounts.
- Take credit card details to process hire/sale.
- Create computer produced contract notes.
- Raise contracts, liaise with customers and confirm contracts.
- To advise customers of current hire rates and sale prices.
- To enter all necessary details from the pro-forma documents onto the Marwood Group Limited network computer system to create, amend or terminate contracts.
- Check all details of verbally agreed contracts from customers with a written confirmation order.
- Record details of lost hires on MG43.
- Maintain records of sold plant for depot.
- Contact customers of sold plant/equipment on hire that require thorough examination.
- Good news calls to customers regarding plant returned in good order.
- File delivery/collection notes.
- Raise collection notes.
- Investigate invoice queries.
- If/when necessary completes a customer complaint form on behalf of the customer and sees the process through until the matter has been resolved.
- Archive contract files.
- Inform the Depot Manager of any training requirements.
- Where necessary assist with yard procedures

**Person Specification**
- 2+ years plant hire industry or similar experience (desirable)
- Strong customer service and administration skills
- Ability to influence and persuade others
- Good standard of literacy and numeracy
- Strong attention to detail
- Ability to work effectively as part of a team

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall corporate objectives of the company.

Hours 42.5 p/w 0800-1730.

Pay indicated includes group attendance related turnover bonus

Benefits include: 25 days' holiday per annum rising with length of service, contributory pension scheme, life insurance, comprehensive on job training, free onsite parking, EAP.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Wellness programmes

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

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