Estate Services Coordinator

2 weeks ago

Middlesbrough, Middlesbrough, United Kingdom Thirteen Group Full time £35,008 per year

Join us as a Estate Services Coordinator (Pest Control) (known internally as a Pest Control Coordinator) at Thirteen Group
Role Overview
Thirteen Group
is on the lookout for
an Estate Services Coordinator (Pest Control) to
join our Estates Services team.

You'll be the main point of contact for everyone who needs help with pest issues, making sure problems are sorted quickly, sensitively and properly keeping homes safe and people supported, including our more vulnerable customers.

This is a roaming role, so you'll work mainly from home and at least one day a week from our fantastic offices at Hudson Quay. We'll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits

  • Salary - £35,008 per annum
  • Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
  • Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
  • Simply Health save money on common health expenses and get access to health and wellbeing support services.
  • T'dar our Discount and Reward platform giving you huge savings on everyday brands.
  • Opportunities to buy and sell annual leave.

Key Responsibilities

  • Be the friendly, go-to person for customers reporting pests giving clear advice and reassurance every step of the way.
  • Work closely with contractors, housing teams and local authorities to get issues fixed fast and tackle any underlying causes.
  • Keep accurate records of every case and share regular updates on trends and performance.
  • Support vulnerable customers and help with escalated or safeguarding cases.
  • Track contractor performance and spot ways we can keep improving the service.
  • Attend contractor meetings, take the minutes and make sure actions happen.

About You

  • You love delivering great customer service and stay calm in sensitive situations.
  • You're organised happy juggling lots of tasks, keeping records spot-on and hitting deadlines.
  • You're a strong communicator, both face-to-face and in writing.
  • You're confident using Microsoft Office and case management systems.
  • You understand safeguarding and know how to support people who need extra help.
  • Experience in housing, environmental health or facilities management would be a bonus, but it's not essential.

Why Thirteen Group?
We're more than just a housing association we're a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

  • Join a team that's local at heart but welcomes talent from everywhere.
  • Be part of an organisation that values diversity and inclusivity.
  • Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?
For more details, please refer to the attached documents.

If you'd like to talk more about the role please contact Michael Hall, Head of Estates Services on for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?
Join us at Thirteen Group and be a part of our vision to improve lives every day.
APPLY NOW
and start your journey towards making a meaningful impact in our community

As part of our hiring process, if you're successful we'll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

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