Technical Project Coordinator

**Your Mission**

This is an exciting opportunity to take a central role in a fast-paced, purpose-driven business, where your technical know-how and organisational skills will drive real impact across the company. As a Technical Project Coordinator, you’ll help shape and deliver key IT and system projects that support smarter, more connected ways of working.

You’ll bridge the gap between our Data & Technology team and business stakeholders, ensuring projects are delivered on time, within scope, and to a high standard. You'll also take ownership of our internal D&T help desk process, working closely with our Managed Service Provider to ensure day-to-day ICT issues are resolved efficiently, all while championing a high-quality internal customer experience.

If you thrive on problem-solving, clear communication, and making things happen, this is your chance to make a meaningful difference while growing your skills in a collaborative, forward-thinking team.

**What You’ll Be Doing**
- Coordinate and track progress of multiple IT projects, including software rollouts, system upgrades, and infrastructure changes.
- Work closely the D&T team and other business areas to ensure smooth project execution.
- Create and maintain project documentation, schedules, and reports.
- Facilitate meetings, prepare agendas, and document action items and decisions.
- Identify and escalate risks, issues, and dependencies to relevant stakeholders.
- Support change management activities including training, communications, and user adoption.
- Assist in gathering technical requirements and translating them into actionable tasks.
- Ensure compliance with internal processes, security standards, and best practices.
- Own the internal Help desk process in including the tracking of SLA’s, CSAT
- Work with the managed service provider to issues are resolved in a timely manner
- Support the Head of Data & Technology with any other reasonable request

This is a hybrid role, requiring you to be in the office 2 to 3 days per week. You must be in the office on a Tuesday. The basic salary is £30,000 to £35,000 per annum based on experience.

**What’s in it for you?**

From our large open plan office that’s just a stone’s throw from the beach and a 10-minute walk from the rail station, we take care of our people by providing:

- Career Development Programme*
- Uncapped commission
- Holiday entitlement starts at 25 days plus bank holidays per annum
- HOPE Awards (our in-house recognition programme)
- Regular Health & Wellbeing initiatives
- Company pension scheme*
- Enhanced sick pay scheme*
- Corporate NHS cash back scheme*
- Employee Assistance Programme*
- Regular social and charity-focused events, as well as volunteering opportunities
- Worthing town centre location
- *applicable for some roles after qualifying period_

**What you'll need**
- Proven experience in IT support and technical coordination
- Strong understanding of IT systems, networks, and software deployment processes.
- Familiarity with project management methodologies (Agile, Scrum, or Waterfall).
- Excellent communication and interpersonal skills.
- Proficiency in project tools such as Jira, Trello, MS Project, or ServiceNow.
- Ability to manage multiple priorities and work under pressure.

**Turning HOPE into HOME**

At Homewise, our over 60's customers and our people are at the heart of every decision we make, and our values of Honesty, Originality, Passion, and Empowerment (HOPE) are embedded in everything we do. Here’s what this means for you:

- Own it: Take charge of your results, learn from feedback, and keep growing every day
- Be real: Act with honesty, professionalism, and integrity, people trust you because you mean what you say
- Put people first: Really understand what customers and teammates need, and go the extra mile to help
- Stay fired up: Bring energy, resilience, and drive, even when things get tough
- Get it done: Deliver with focus and care, while thinking ahead to make things even better
- Speak up: Communicate clearly, confidently, and with heart, your voice moves things forward
- Lift others up: Work together, build strong relationships, and celebrate wins as a team
- Share what you know: Use your skills to make an impact, and help others level up too
- Think fresh: Try new ideas, challenge the norm, and always look for a smarter way
- See the big picture: Connect what you do to where we’re going, make decisions that drive real progress

**What do our team say about working here?**

‘The entire team share the same beliefs and vision for positive outcomes for our customers and colleagues on a daily basis - built on ideas, energy and passion’

‘We have a truly great product which helps so many people achieve a retirement they never thought they could. The office environment is second to none and it remains a family-run business with a fabulous ethos.’

‘I have felt so welcome from the moment I stepped through the door at Homewise. Everyone here feels mor