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Elective Access Administrator

2 weeks ago

West Bromwich, United Kingdom Sandwell and West Birmingham NHS Trust Full time

We are looking for highly organised, proactive, enthusiastic and Customer focused team members within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust.

Based at Sandwell General Hospital near West Bromwich the roll is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a ‘Best in Class’ service.

The department has four main areas
- Outpatient Bookings, who manage with new referrals and appointments for a variety of specialties; the team operates 08.00 to 17.00 Monday to Friday.
- Rapid Access and Imaging, who manage referrals for Cancer Services and Imaging, This team operates 08.00 to 17.00 Monday to Friday
- Contact Centre, who are the main point of contact for our service users and manage follow up appointments. This team operated 08.00 to 20.00 Monday to Friday and 09.00 to 17.00 on Saturdays.
- Scheduled Care, who manage in-patient activity throughout the Trust

The post holder will be responsible for clinic management, booking and rescheduling of new and follow up appointments to specific targets, dealing with enquiries from colleagues and members of the public and associated administrative tasks.

To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature, with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at at all levels

Ideally, you will have a good understanding of RTT and 2ww performance targets and have experience in working within a hospital environment; however this is not essential if you are able to demonstrate the other required skills.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

**We have three newly emerging strategic objectives**:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live

Please see the attached Job Description and Person Specification for full details on what this role entails.