Senior Car Park Attendant

**Job information**
- Post No. STS0139 - Senior Car Park Attendant
- Working Pattern: Full time, 37 hours a week within a shift rota, permanent
- Location: Newport City Council Car Parks, Including Kingsway Multi Storey and Park Square Multi Storey Car Park
- We are today looking to appoint an enthusiastic, self-motivated, and committed Senior Car Park Attendant to deliver this service.

**About**
**Newport**
- Newport City Council: Improving people’s lives.
- Newport is a vibrant, new city, with a bold vision to create a place where people choose to live, work, and stay. Newport City Council's success can be attributed to our forward thinking and positive approach. It's what enables us to deliver high-quality services that are continuously improving.
- City Services is responsible for the Council’s front line services including, customer service channels (digital, contact centre and face to face) and environmental operations such as waste, cleansing, highways, projects, transport, parks and cemeteries.

**About the job**
- Newport Council is responsible for the pay and display car parks together with Park Square and Kingsway Multi Storey Car Parks.
- As a Senior Car Park Attendant you will supervise a team of car park attendants running the day to day operation of the Council’s car parking service.
- You will also be expected to work with the Senior Technical Officer/Team Manager in the planning of the service ensuring resources are optimised and effective. This also incudes:

- Effective supervision and deployment of the Car Parking Attendants.
- Regular Site inspections of all NCC Car Parks
- Supervising cash collections and servicing of pay machines, including the replenishment of ticket machines and floats reconciliations.
- Being a primary point of contact for staff and also dealing with members of the public.
- Operating as an individual and with other team members to act as a Council ambassador.
- The role involves patrolling the car parks on foot and outside in all weather conditions. A full uniform will be provided which must be worn at all times.
- The working hours are an average of 37hrs per week within a shift rota covering 7 days a week Monday to Sunday including some weekends and emergency out of hours.
- Kingsway multi storey car park is open from 6am to midnight and as a supervisor this will need to managed and provide staff cover during these times.

**About you**
- As a Senior car Park Attendant you will need to be able to communicate effectively with people and have the ability and confidence to deal with confrontation.
- You may be the only representative of the Council that a member of the public sees regularly and therefore excellent customer care skills are a must, communicating in a friendly but effective manner.
- You will also have good road safety awareness, strong observational skills and the ability to work on your own initiative with minimum supervision.
- You will be IT literate to allow you to use the hand held computers necessary for the role and willing to work flexibly including evenings and weekends according to the rota. Working mostly outside, you will be happy to be outside in all weathers and a real team player.
- In return for your commitment we offer an open, friendly working environment with the opportunity to complete training courses. Benefits include a generous annual leave entitlement, professional development, Local Government Pension Scheme and free limited on-site parking.
- If you think you have the right skills for the role we look forward to hearing from you

**Additional information**
- We offer a wide range of Company benefits, including:

- Local Government Pension Scheme
- Generous holiday entitlement: a minimum 25 days a year (plus bank holiday allocation), rising to 29 days after five years’ service and 32 after ten.
- Access to a wide range of training and courses
- Benefits: Vectis card, childcare vouchers, cycle purchase and car benefit schemes
- Access to a Credit Union
- Discounts at council-owned leisure centres and swimming pools

**Our values - Courageous, Positive and Responsible**

**Ein gwerthoedd - Dewr, Cadarnhaol, Cyfrifol