Customer Experience Advisor
1 week ago
**About you**
We have a part-time, permanent Customer Experience Advisor role based at our Beckton store.
A competitive salary of **£15,081 per annum, plus the opportunity to earn commission**
**For this part-time position, we want, to work with you and your lifestyle; that’s why we’re offering the following shift patterns**:
**30 hours** - You have the choice to do 4 days, which will be 8.5 hours per day, OR 5 days, which will be 6 hours per day.
This will include you working alternative weekends and alternative bank holidays; all of this can be discussed further at the interview stage
- You will have strong communication skills and love interacting with customers, face-to
- face or over the phone.
- You will have strong administration skills and have the experience of dealing with customer queries.
- An engaging and positive personality and have natural flair for connecting with customers
- High attention to detail is a must as you will be ordering furniture that is handmade to each customer’s specification.
- You will also support the sales team daily, which will provide you with the opportunity to earn commission.
- You will be working with the store management team.
- Overtime will be will be offered as an when the business requires
**Benefits**
- Retail Bonus Scheme
- 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
- Group Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
- Holiday - we are keen to reward loyalty, so the longer you work with us, the more holidays you get.
- Enhanced maternity, paternity and adoption leave
- High street & online discounts from Sainsbury’s, ASOS, Currys PC World, IKEA and John Lewis. You also have access to discounted Gym and Cinema, membership and much more.
- Progression and Development opportunities
**About DFS**
Since 1969 DFS has been manufacturing, selling and distributing high quality furniture. We currently offer a fantastic customer experience through our network of stores based throughout the UK, Republic of Ireland, Spain, and The Netherlands. Our customers also have the opportunity to interact and transact with our industry leading digital platforms making our products accessible to all.
Job Reference: DFS02035
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