Customer Service Advisor

7 days ago

Bristol, United Kingdom Candid Full time

Candid is a high growth Insurtech business located in Bristol UK and is part of the Clark.de group, a pan European Insurtech unicorn. We aspire to a different kind of financial services culture where innovation and high-performance meet fun.

We are looking for the right people who seek development and opportunity to join our customer support team as a customer service advisor. You will be dealing with existing customer queries with the aim of providing an excellent overall experience, seeking upselling opportunities and ensuring customers are fully aware of additional benefits available to them.

Hours: Mon
- Fri (8:30 - 4:30), 1 Late per week (12-8), 1 in 6 Saturdays (9-4) 37.5 hours per week

**Salary**: Up to £25k + Bonus

**Benefits of a Customer Service Advisor**:

- Working within a welcoming, innovative environment
- Excellent salary and development opportunities, qualifications, and career progression
- Great sociable working hours in recently refurbished offices
- Income protection & Life insurance
- Working within a fun environment, with a supportive culture
- Regular social events catering to all

**Your Core Focus as a Customer service advisor**:

- Outbound calling to welcome new customers and provide an excellent level of service and information required to onboard new clients
- Utilising retentions tools to retain and improve customer relations
- Answering inbound calls and supporting with customer queries
- Maintaining an accurate database by entering and updating client information
- Identifying, advising, and selling our products and services to existing clients with the aim of protecting families
- Achieving agreed upon sales targets and outcomes within schedule
- Coordinating sales effort with team members and other departments
- Identifying and referring any customer issues/queries to the respective departments

**About you**:

- Previous experience working in an ambitious, performance driven and customer centric environment
- Good communicator, both written and spoken
- Excellent attention to detail
- Ability to work calmly under pressure
- Ideally, familiarity with customer relationship management (CRM) tools and principles
- Excellent time management and interpersonal skills
- Self-starter with a positive attitude
- Self-development orientated

**Location**: Aztec west, Bristol

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Free parking
- Life insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: CDSS01

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