Customer Relations Advisor

2 weeks ago

Newcastle upon Tyne, United Kingdom Parkdean Full time

**Job Purpose**
We are looking for an established complaint specialist to join our exciting and evolving team. The role of Customer Relations Advisor oversees all aspects of service recovery, highlighting improvements through feedback, identifying patterns and trends, and liaising with varying levels of management to deliver improvement.

**Job description**
- Ensure customers are treated in a fair and consistent manner within defined service levels
- Manage the process relating to customer complaints and/or disputes.
- Take ownership of individual cases from receipt to conclusion, following our in-house model and brand standards.
- Investigation the complaint, including collaborating with other colleagues and teams.
- Ensure that responses are clear and demonstrate that a thorough investigation has been undertaken.
- To report and communicate to key support personnel and management on problems which arise within the Central Service Team or within the group and suggest solutions on how to over-come them.
- Ensure feedback is provided across all relevant areas of the business.
- To have a proactive and flexible attitude towards achieving business targets and be able to work under pressure within a changing environment
- To maintain a friendly and approachable manner and always deliver customer service in a positive and professional manner, always leading by example
- Flexibility to work Monday to Sunday between the hours of 9am -7pm based on customer demand.
- Excellent planning and organisational skills with a strong attention to detail.
- Ability to work individually dealing with challenging situations, remaining in control and empathetic

**Person Specification**

**Essential**:

- Experience in a complaint handling role for at least 3 months
- High level of attention to detail and accuracy
- Excellent spelling and grammar
- Experience of working in a high volume, pressurised environment
- Experience of meeting service level targets
- Excellent Customer Service

**Desirable**:

- Experience within the travel or hospitality industry
- Leading approach to service standards and quality

**Salary**: £21,500.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Work Location: One location

Reference ID: Customer Relations Advisor

  • Customer Relations Advisor

    5 days ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    We are looking for an established complaint specialist to join our exciting and evolving team. The role of Customer Relations Advisor oversees all aspects of service recovery, highlighting improvements through feedback, identifying patterns and trends, and liaising with varying levels of management to deliver improvement. **So, why Parkdean...

  • Customer Relations Advisor

    7 days ago

    Newcastle upon Tyne, United Kingdom Barclays Bank Plc Full time

    Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine....

  • Customer Relations Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Barclays Bank Plc Full time

    Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine....

  • Employee Relations Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Michael Page Full time

    The Employee Relations Advisor will support the Human Resources department by providing expert guidance on employee relations matters. This role in the property industry requires a proactive approach to managing workplace policies and fostering positive relationships. Client Details The company is a respected organisation in the property industry, known...

  • Customer Service

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    CR1 - Customer Relations Advisor Job Purpose We are looking for an established complaint specialist to join our exciting and evolving team. The role of Customer Relations Advisor oversees all aspects of service recovery, highlighting improvements through feedback, identifying patterns and trends, and liaising with varying levels of management to deliver...

  • Employee Relations Advisor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Michael Page Full time

    The Employee Relations Advisor will support the Human Resources department by providing expert guidance on employee relations matters. This role in the property industry requires a proactive approach to managing workplace policies and fostering positive relationships. Client Details The company is a respected organisation in the property industry, known for...

  • Employee Relations Advisor

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Immediate Starts availableRemote working - Ideally based in North East due to travelAbout Our ClientThe company is a respected organisation in the property industry, known for its structured and professional environment. It is a medium-sized business with a strong focus on delivering exceptional service and maintaining high standards in all its...

  • Employee Relations Advisor

    5 days ago

    Newcastle upon Tyne, United Kingdom Michael Page (UK) Full time

    Immediate Starts availableRemote working - Ideally based in North East due to travel About Our Client The company is a respected organisation in the property industry, known for its structured and professional environment. It is a medium-sized business with a strong focus on delivering exceptional service and maintaining high standards in all its operations....

  • Customer Advisor

    5 days ago

    Newcastle upon Tyne, United Kingdom NRG Full time

    **Job Details**: - **Posted**: about 2 months ago - **Location**: Newcastle upon Tyne, Tyne and Wear - **Salary**: £20,679 - **Discipline**: Administration & Support - **Job Ref**: PROF_170000 **Consultant**: **Catherine Hingston**: Head of Corporate Services View Profile **About the role**: Do you enjoy customer support and maintaining good business...

  • Customer Service Advisor

    3 days ago

    Newcastle Upon Tyne, United Kingdom MERJE Ltd Full time

    **Hours**: 35 hours Monday - Friday 8am-4pm, 9am-5pm, 10am-6pm. This is a fantastic opportunity to join a leading business as an Advisor Support Consultant where you will assist Advisors with their system related queries, investigating and owning through to resolution where issues arise. - Provide excellent customer service to our Advisers - Deal with...