Service Coordinator

2 weeks ago

Welwyn Garden City, United Kingdom HUC Full time

HUC is at the forefront of change and innovation in the health sector. We’re passionate about patient care and we have established a strong track record in delivering pioneering services.

To work with the team to ensure smooth running of the Acute in Hours Visiting Service in East & North Hertfordshire.Coordinate the AIHVS team on a daily basis ensuring excellent communication with the AIHVS clinical team and the GP surgeries that referto the service. You will be the main point of contact for AIHVS whilst on shift, liaising with the rota team as needed to support the related service delivery. Working with the AIHVS team to ensure a timely response to the referrals working with the serviceKPI’s and service specification.

Are you looking to develop your career path, passionate about helping others and want to make a difference? If so, we want to hear from you.

Some key responsibilities of the role include:

- Working to ensure that all calls are answered promptly and meets all associated KPIs.
- To ensure all staffed vehicles are ready to dispatch at their start time.
- Complete the daily shift report.
- Working within our clinical system (SystemOne) to ensure we have the correct information for data reports.
- To oversee the clinical team and ensure all visits are dispatched promptly to the correct location, using the most efficient and effective resources available and ensure home visits are conducted in a timely and appropriate manner.
- To be fully conversant in all aspects of the AIHVS Coordinator role
- Liaise with surgeries to promote AIHVS and encourage service utilisation.
- Support the Service Delivery manager to collate and distribute Performance Reports on a daily, weekly, monthly basis.

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