Order Administrator
5 days ago
Our growing successful client based in Caerphilly is looking to recruit a strong order processor / administrator into its established busy team.
The role consists of providing support to customers by managing deliveries to meet customer requirements.
The role entails liaising with transport companies and manufacturing to ensure a smooth delivery, resolving issues and managing each project through to invoice.
A high degree of accuracy is required, along with organisational skills and the ability to work under pressure from customers.
A positive professional approach is expected, being courteous, helpful and supportive to customers and colleagues alike.
**Responsibilities**
- Process accurately and manage order processing.
- Effectively manage delivery call off schedules and be proactive with customers, obtaining essential information.
- Liaise with manufacturing to ensure best dates on products.
- Manage order and invoice queries in relation to the order book and action within agreed timescales with the customer.
- Proactively manage daily and weekly reports.
- Maintain effective communication with customers and colleagues.
- Ensure excellent customer service is always delivered.
**Skills**
- Excellent customer service skills
- Analytical thinking and problem solving
- Communication and managing customer and supplier relationships
- Influencing skills and negotiation
- Highly organised, motivated with ability to work under pressure
The company offer a fantastic benefit package
- 25 days annual leave including Xmas closure period plus bank holidays
- Generous contributory pension scheme where company will double contributions to a maximum of 8%.
- Death in Service benefit of 5 times previous years P60 earnings
- Eligibility to join the Share save scheme
- Annual leave purchase scheme - up to 5 days extra
- Employee assistance programme
- Subsidised gym membership
- Free car parking
- Subsidised canteen
- Opportunities for development across the Group
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