Sales Co-ordinator

3 days ago

Remote, United Kingdom YouFibre Full time

**Description**:
**Sales Co-ordinator**

**Location: Remote - with occasional travel to Head Office**

**Reporting to: Head of Sales**

**Full-time (Monday - Friday) (9am-5pm/10am-6pm/11am-7pm)**

**£28,000 basic salary**

**About Youfibre**:
We are a national, full-fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps

Customer happiness is our number one priority Our fantastic team of UK-based sales agents, support centre staff and technical experts ensure our customers love using our services.

Just check out our 4.8* Trustpilot score

**Key Responsibilities**:

- Reporting to the Head of Sales, you will assist the sales team with the smooth transition of the order to install process for our products and services
- Call our new customers to seek feedback on their sales journey and provide the management team with detailed analysis of where we can improve their experience
- Call our new customers that are looking to reschedule an installation appointment to ensure they do not fall out of the process
- Ensure new customers understand what will happen on the day of installation and make sure they will be there on the day
- Process any request changes to the installation detail and update the relevant stakeholders to ensure smooth interaction both internally and for our new customers
- Update any order details that may not appear correctly within our CRM system
- Ensure orders that have been placed via our website have received the correct installation detail ahead of their install date
- Audit changes made in the CRM system by the management team and raise variances to the Head of Sales for review
- Coordinate with your territory management team to ensure they action customer save requests in a timely manner and record all outcomes within the CRM

**Skills, Knowledge & Expertise**:
**Essential Requirements**
- Proficient in Microsoft Excel
- Comfortable with using CRM systems
- Confident telephone manner
- Minimum 1 year sales data handling experience

**Preferred Requirements**
- Ability to use/read Power BI data
- Minimum 1 year sales or customer service experience

**Why our people love working with us**:

- Equity - yes, a real part of the company
- 25 days holiday plus bank holidays
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers - discounts from recognisable brands
- Company Events
- Travel expenses paid
- Annual Bonus up to 30% of salary (discretionary of the business)
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects

**About YouFibre**:
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers.

Guided by the principles of flawless customer support, fair contracts, and affordable pricing, You brings the full fibre experience direct to your home or office to create the best Internet experience possible.

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