Banking Agent

**Are you interested in a role where you go home every day knowing you have made a difference?**

If so, we want to hear from **you**

**Office based inbound Banking Agents required within Financial Services**

We’re looking for empathetic and supportive colleagues to join our existing team within a well-known high street banking client based in Preston City Centre.

As a **Banking Agent** you will be speaking directly to our client’s customers who find themselves in financial difficulty. You will need to take ownership to understand the customers financial situation, providing options and solutions ensuring fair outcomes at all times, including vulnerable customers.

You’ll be joining a network of some of the most experienced, innovative, and dedicated people in the country, with opportunities to learn new skills and develop in your career and grow. **You’ll also find it to be a daily rewarding role as you will be making a difference day in day out to each of our customers**

Whether you want to kick start or restart your career, Capita is the right place to do just that.

**This is a permanent role, 35hr working week on a shift rota basis**:

- **7 hr shifts between 8am & 8pm Monday to Friday (including some Saturdays)**
- **Current shift pattern does NOT include Sunday or Bank Holiday working**
- **Training shifts Monday to Friday 9am to 5pm.**

**What you’ll be doing**:

- Understanding the customers financial situation, providing options and solutions ensuring fair outcomes at all times, including for our vulnerable customers
- Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
- Embracing learning, coaching and development to continuously improve your skills and capability
- Sharing ideas to improve the customer service experience
- Making a difference to customers

**You’ll be**:

- Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
- Handling customer telephone calls in an efficient and effective manner
- Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
- Navigating around our systems and ensuring all details entered are accurate
- Ensuring all regulatory requirements are adhered to through training and compliance
- A positive attitude towards change and a desire to grow to be the best you can be

**What’s in it for you?**
- Be part of our competitive pay progression scheme with a salary **starting at £20,000 with the potential to reach up to £23,800 in as little as 6 months.**:

- Eligible for a ‘working in the office’ bonus of £500 after 3 months.*

*
- **Friendly and vibrant office environment**:

- Superb city centre location with excellent rail and bus links
- **Potential to work from home after completing your qualifying period.**:

- Internal **career progression** platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available.
- **23** days’ holiday **(rising to 27)** with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. Joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,800.00 per year

Additional pay:

- Loyalty bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexible schedule
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral p