Immigration Support Officer

**Newland Chase **is a specialist immigration firm with over 60+ offices in 22 countries, providing a truly global service. Our professional team of experts have in-depth technical skills and understand the complexities of global immigration policies to ensure our clients compliance. Our clients range from growing technology start-ups to multi-national engineering firms, enabling us to offer tailored solutions to meet the specific needs of their industry and company size.

We have expanded to become a multi-national firm with offices around the world. Whilst we benefit from the infrastructure and resources that come from being part of a global company, Newland Chase continues to provide bespoke care, synonymous with a smaller, specialist immigration provider.

Our team consist of multilingual business advisors who are familiar with the tight timeframes involved in the global relocation of employees and understand our clients desire for a first class service. In all matters, each member of our team tailor their services to suit their individual client, providing them with a personal, bespoke service.

For more information on Newland Chase and our growing team please visit our website:
At Newland Chase, we pride ourselves on valuing our exceptional staff; ensuring they feel appreciated in their hard work. It is imperative to us that our team achieve their career goals and continuous development means that many of our senior team have developed into Management roles within our immigration practice.

We encourage a work
- life balance whilst also offering interesting and demanding roles that provide a busy and varied workload. We believe, our regular social events allow everyone to interact in a more relaxed environment, helping to build an even stronger team.

Our Investment in technology for our staff means all IT solutions are designed in-house and are bespoke to our specific requirements. These ensure compliance and efficiency for both employees and clients.

As the business continues to grow, Newland Chase’s Immigration division is going from strength to strength. This position, offers the opportunity to join our well respected, award winning immigration practice.

The role encompasses a variety of tasks relating to the general running of a busy office including reception tasks, using a range of office software (including Microsoft Word, Excel, Access and Outlook) and internal databases as well as supporting Immigration Consultants with all their organisational and administrative needs.
- Answering phones in a polite and courteous manner; obtaining initial information from callers and passing on to Immigration Consultants as appropriate.
- Accurately capturing new business enquiries by phone.
- Recording post and couriers, both in and out, on relevant spreadsheets and taking mail to be sent out as required.
- Booking couriers and tracking deliveries.
- Managing electronic filing systems including scanning of immigration files.
- Booking and maintaining meeting rooms. Recording visitors in the online portal.
- Greeting callers, including visiting clients and couriers, in a friendly and professional manner to receive requested documents and information.
- Scanning all client documents and saving them into the relevant shared drive folder; always making Consultants aware of such documents / Scanning approval and supporting documents to Immigo.
- Initiating cases on Immigo.
- Adding government and management fees to Immigo to assist in creating invoices. Updating Immigo with any actions directly taken by the support as a case proceeds.
- Keeping Immigo up to date with all necessary information.
- Work as part of the wider support team providing support where necessary. Managing own time to ensure maximum efficiency whilst remaining flexible to changing priorities.
- Assisting with e-file opening. Communicating case progress while ensuring all assigned deadlines are met.
- Keeping up to date with all the latest immigration matters.
- Assist with RTW checks where required (additional training provided).
- Proven excellent communication skills, interpersonal skills and good telephone manner
- Proven organizational abilities and time management skills
- IT literacy
- Flexible attitude
- Proven numerical ability
- Proven attention to detail
- Flexibility to travel to other offices when required (within London)
- Graduate level degree or equivalent
- Planning and organizing
- Adhering to principles and values
- Working with people
- Delivering results and meeting customers expectations
- Following instructions and procedures
- Achieving personal work goals and objectives
- Coping with pressures and setbacks

**Our Values**:

- Our Values emphasise the following 5 key areas:

- Embrace Global Diversity - We work collaboratively and seamlessly across a global footprint to deliver exceptional client satisfaction.
- Achieve Excellence Through Accountability
- We hold ourselves and each other accountable for our clien