Sales Administration Co-ordinator

Do you thrive in a busy detail orientated role? Love to support teams and get things ticked of the to-do list? If you are organised and methodical with the ability to support multiple teams this could be your next job role. Our Sales and Operations team need a confident and agile administrator to support the daily business operations for our domestic customers and get involved in project support. This team ensures that operation excellence is achieved in delivering service excellence to our customer and partners. **Overview** In this role, you will be responsible for supporting the Sales team along with our Retail and Project partners through relationship building, acting as ambassadors to our Miele customers through order management, managing customer queries and resolving any complaints that may arise through the appropriate interventions. You will enhance the customer experience through excellent service and attention to detail, increasing brand loyalty via all forms of customer communication channels. In this role, your responsibilities will include: - Supporting our Business Development Managers / Business Account Managers - Minimising the number of escalated calls through effective after sales support - Work within legal requirements affecting the business, including legislation of GDPR, Sale of Goods Act and Distance Selling Regulation. To ensure that our customer obligations to this are fulfilled - Promote and maintain good relationships between Miele and recognised Miele Partners. Dealing with orders, checking stock availability, product advice etc - Be responsible for order accuracy and delivery targets as directed by the Team Manager. - Liaise with Product Management, Logistics, Procurement, BDMs, NAMs and Key Account Managers to enable the fulfilment of orders and resolve queries - To resolve specific and general enquiries depending on the need of the customer - Support our projects with a variety of administrative tasks **What will you bring?** - Previous administrative experience gained in a role where you have developed new skills and had to show flexibility and prioritisation. - A good grasp of IT systems and the ability to pick up and follow processes - A positive attitude and passion for developing your longer-term career with us at Miele - Any experience gained in Order processing systems, particularly SAP would be really advantageous **About Miele** Miele is a world leader in the production of premium domestic and commercial appliances. We take immense pride, not only in the quality of our appliances but all aspects of customer services. We invest in our people, we aspire for better. With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight through our 'Forever Better' brand promise. This means: we will do all that we can to be "forever better" than our competitors and "forever better" than we already are. We offer competitive and evolving pay and benefits packages and support you through our training and development programmes. We want you to feel you can join a team where we will help you reach your potential, be respected and perform at your best. Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as and redefining excellence every day. **What’s on Offer**: - Salary: up to £24,000 per annum (Dependent on Experience) - Based at our UK offices in Abingdon, we offer a hybrid working model - 25 days holiday, plus bank holidays - Contributory pension scheme - Income protection scheme - Medicash Scheme - money back towards the cost of healthcare and wellness - Inspired Performance - reward and recognition portal - Eye-care voucher Scheme - Cycle to work scheme - Subsidised on-site restaurant - Substantial discount on company products - Free parking - Financially incentivised employee referral scheme