Customer Services Coordinator

1 week ago

Newbury, United Kingdom Dovetail Human Resource Services Full time

* Ability to learn technical products information
- Must have experience of order processing
- Able to demonstrate customer Service experience
Job Role: Customer Services Co-Ordinator - Contract 18 months - may become permanent.
Location: Newbury

**Salary**: £20,000 - £21,000 DOE plus potential company bonus of up to £1600 paid quarterly, depending on company productivity
Job type: Maternity cover contract - Full-time (Mon-Fri 9am - 5pm)
Benefits: 23 days holiday, up to 3 chillax days, pension, private healthcare, £20 per month contribution to gym membership, free parking. Bonus scheme in place where you can earn up to £1000 plus per year (this is based on team error rate and completing debitprocedure within timescale). You will be eligible for this bonus scheme once you have completed 6 months probation.
Our client will offer a retention bonus.. So if you stay with them for the full 18 months (with no disciplinary or performance issues), then you will get £2k. If they turn the job from contract to permanent after the 18months, you will still get the retentionbonus.
So bearing in mind the salary is £21k, retention bonus of £2k, and quarterly bonus (up to £1600 per year) and other wonderful benefits they have, It makes the package attractive.
Reporting to: Senior Account Manager
Key Purpose: To receive and process incoming orders and provide information to customers as required
Supplementary: To perform all duties in accordance with the company Health & Safety and Quality policy procedures. There may be additional activities to perform from time to time in order to maximise the contribution to the company's goals and objectives.
Key Activities:

- Process orders and returns in an accurate and efficient manner
- Answer telephone queries courteously and professionally
- Receive and respond to customer queries and complaints in a timely and professional manner
- Maintain up-to-date customer information such as contact details, past order history, product number and/or specification of items to be purchased
- Have a sound level of product knowledge to advise customers
Organisation:

- Effective time management, prioritising and multi-tasking to achieve KPIs/targets
- Organise workload to meet the needs of the customers and team
- Work closely with Account Managers and sales team to help manage customers and stockists in regions
Communication:

- Work closely with the team, creating effective communication channels with all clients stakeholders, including purchasing, credit control and other sales team
- Advising Warehouse as and when there are special instructions for customers' orders or despatch details.
Order processing/Administration:

- Ensure all sales orders are processed accurately and within defined timescales - checking and validating information on the order
- Ensure effective/accurate population of central sales database with orders, contact details and other key points of information
- Filing all data input in an organised manner
- Production of weekly sales and other reports as and when requested by the CSM
- Maintaining accurate and organised client records
Knowledge and Skills:

- Attention to detail/accuracy
- Speed of output
- Customer focus
- Time management
- Team Work
- Personal Organisation
- Excellent listening skills/communication skills
- Data entry skills
Experience and Qualifications:

- Customer Services experience (1yr+)
- Data processing (speed and accuracy)
- Excellent telephone manner

  • Customer Service Coordinator

    2 weeks ago

    Newbury, United Kingdom Countrywide Environmental Full time

    **Customer Service Coordinator** * **Are you up for something a bit different?** Why not consider a new, rewarding role, organising our service bookings and helping our customers to solve their problems with pests? We believe the first point of contact that our customers experience makes the difference between us being great at what we do, or just being...

  • Customer Services Coordinator

    1 week ago

    Newbury, United Kingdom Dovetail Human Resource Services Full time

    * Ability to learn technical products information - Must have experience of order processing - Able to demonstrate customer Service experience Job Role: Customer Services Co-Ordinator - Contract 18 months - may become permanent. Location: Newbury **Salary**: £20,000 - £21,000 DOE plus potential company bonus of £1000K plus depending on company...

  • Customer Service Assistant

    1 week ago

    Newbury, United Kingdom Dovetail Human Resource Services Full time

    * 2 years customer service experience - Intermediate/Advanced level of Microsoft Excel - Well developed problem solving skills Customer Service Assistant Newbury town centre Office based Monday to Friday, 08:30 - 16:30 £22,000-£24,000 DOE 25 days holiday KPI bonus scheme Private Healthcare - Vitality Death in Service x 4 Free eye test Salary sacrifice...

  • Purchasing Coordinator

    2 hours ago

    Newbury, United Kingdom Dovetail Human Resource Services Full time

    * Build good working relationships with suppliers and internal customers. - Ensure accurate maintenance of system data - To help with preparing customer quotes as required Purchasing Coordinator £25-30,000 Full time office based Newbury 25 days holiday plus bank holidays Job Purpose Summary: To provide support to the Purchasing Team Leader and Purchasing...

  • Customer Service Assistant

    2 weeks ago

    Newbury, United Kingdom Adecco Full time

    Adecco are supporting their client based in Newbury and are currently recruiting for a Customer Service Assistant to join their team. Key Responsibilities Deliver exceptional end-to-end customer service, ensuring all client requests are handled promptly, accurately, and with consistency. Manage and maintain accurate customer and dealer information within...

  • Operations Coordinator

    2 weeks ago

    Newbury, United Kingdom HACKLE SECURITY SERVICES LTD Full time

    An Operations Coordinator is required to join an expanding Security company based in Newbury. **Salary**: £22,145.00 per annum Hours: 37.5/wk - Monday to Friday 0830-1700, 1 hours' unpaid lunch **The role**: Responsible for all aspects of administration of a portfolio of client sites and staff including: - Updating staff personnel files - New starter...

  • Rep, Customer Service

    4 days ago

    Newbury, United Kingdom Edwards Lifesciences Full time

    For over 50 years, the Critical Care business within Edwards has operated at the intersection of groundbreaking medical innovation and improved patient care. Put simply, we exist because we’re committed to creating a world where every patient who should be monitored will be monitored with smart technology. If you're eager to contribute your expertise and...

  • Customer Services

    1 week ago

    Newbury, United Kingdom Account ICM Pro Logistics Ltd Full time

    Lee and Paul are looking to expand their team and looking for someone who can give their clients exceptional customer service. Are you looking to work in a fast pace customer services environment, if so this could be the role for you. My client is not looking for previous customer service experience, they are happy to train if you have excellent...

  • Customer Experience Host

    1 week ago

    Newbury, United Kingdom Mitie Cleaning & Hygiene Services Full time

    Better places, thriving communities.Monday to Friday - 40 hours per week with 1 hour unpaid lunch - £12.60 per hourDelivering the exceptional, every dayOur purposeOur expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.Our promise to our peopleA place to work where you can thrive and be...

  • Customer Services

    2 weeks ago

    Newbury, United Kingdom Account ICM Pro Logistics Ltd Full time

    We have an amazing opportunity to join a highly successful organisation, you will be able to get full training on the job, and you will also gain industry-recognised qualifications. - You will enjoy talking to people, listening, and building rapports quickly - it is important to know the clients to understand their requirements - You will have amazing...