Customer Experience Host

Better places, thriving communities.Monday to Friday - 40 hours per week with 1 hour unpaid lunch - £12.60 per hourDelivering the exceptional, every dayOur purposeOur expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.Our promise to our peopleA place to work where you can thrive and be your best every day.Our promise to our customersA trusted partner creating exceptional environments for your customers and people, adding value every day.Our culture – core values and behaviourWe are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together – if we can help a customer or colleague in any way, we will. We are one Mitie.Integrity and trust: they are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems. Going the extra mile for our colleagues and customers and keeping our promises is in our DNA.Diversity: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.Our customers’ business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.Job objectives and responsibilitiesDeliver exceptional customer service to all Vodafone guests and employees.Represent Mitie in a professional, proficient, and personable manner at all times.Provide a proactive and engaging reception and front‑of‑house service across all meeting, event and guest spaces.Ensure prompt reporting and communication regarding any faults, feedback or Health & Safety issues.Main dutiesReception ResponsibilitiesProvide a warm welcome to Vodafone employees, contractors and visitors, including greeting guests while standing for regular periods.Proactively engage with users of meeting and event spaces to ensure a positive experience.Manage visitor registration using Proxyclick and issue access passes.Assist visitors by introducing them to relevant amenities and ensure they are looked after.Notify hosts of guest arrivals via VGreet and direct communication (phone/email).Provide guidance on meeting room bookings and system usage (self‑service model).Complete host checks for all pre‑booked meetings.Keep reception areas, meeting rooms and guest spaces clean and presentable.Conduct checks and report maintenance issues promptly.Assist visitors with taxi bookings or local transport information.Ensure thorough shift handovers and adhere to rota punctuality.Answer all calls promptly and professionally using the agreed greeting.Provide switchboard cover during lunch and leave periods (training provided).Support events in spaces such as The Pavilion.Conduct floor walks and host checks to ensure space usage compliance.Security Awareness – stay alert and report suspicious behaviour or security incidents.Liaise with building security and site managers as needed.Person SpecificationEssentialPrevious experience in a reception or front‑of‑house role.Excellent verbal and written communication skills.Proficient in Microsoft Office applications (Word, Excel, Outlook).Positive, flexible team player with a proactive attitude.Ability to remain calm under pressure and consistently deliver high‑level customer service.Capable of standing for prolonged periods during greeting duties.DesirableFire Warden and First Aid training (or willingness to obtain).Familiarity with Visitor Management Systems (e.g., Proxyclick, VGreet).Experience supporting or coordinating events.Health and Safety responsibilitiesFollow Group and company policies and procedures at all times.Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.Use all work equipment and personal PPE properly and in accordance with training received.Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.Information SecurityEnsure compliance with Mitie’s information security procedures in all activities.Proactively identify and report security risks to your manager.Report actual and suspected security incidents.Benefits and well‑beingOur market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.We offer a virtual GP on hand so you can get expert advice by video or phone without leaving your home. We also offer financial wellbeing assistance through our Salary Finance scheme – access 50 % of your earned pay before payday for a small fee, with competitive loans available.When you join us, we’ll give you a link to our flexible benefits platform, Choices, where you can customise your benefits – dental insurance, dining cards, coffee clubs, technology products at an affordable cost and much more.We give you access to high street discounts through MiDeals, a cycle‑to‑work scheme, and life cover (the greater of your equivalent annual salary or a minimum of £10 000). We also offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan (free shares may be awarded). Mitie Stars recognises hard work with cash prizes, including a chance to win £10 000 at year‑end.Career progression is a top priority for us. We offer diverse training and development avenues via a wide selection of learning resources.We are committed to inclusive and accessible recruitment. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients ranging from household names in banking, critical government sites, hospitals and schools.Join our Mitie TeamTogether our diversity makes us stronger.Apply NowApply NowLooking to move roles but not leaving the Mitie family?Why not share your experience with others about life at Mitie? #J-18808-Ljbffr