Customer Service Sales Coordinator

**ABOUT US**:
AVK UK Limited is part of the AVK Group, who are market leaders in the design, manufacture and supply of valves, pipe fittings, hydrants and flow control equipment to the Water, Wastewater, Oil and Gas industries throughout the world.

A new opportunity has arisen for an enthusiastic team player to join our expanding team in Staveley, and act as a point of contact within the Company for UK customers and the external sales team.

This is a great opportunity for someone looking to join a market leading company to develop and grow your career whilst benefiting from the support and network of the group.

**ABOUT THE ROLE**:
To administer all aspects of sales order processing process including preparation of quotations, sales orders, purchase orders, and provide a business support service as and when required.

Key responsibilities include, but are not limited to:

- Communicating with customers to clarify requirements, advising on pricing, lead times and delivery dates.
- Sales order processing and the raising of purchase orders.
- Respond to telephone enquiries/correspondence from customers in a professional manner.
- To ensure service offers are articulated correctly and premiums applied.
- Ensure customer complaints are actioned within ISO specified timescales.
- Increase sales advising customers of products to complement/support the ones ordered.
- Assist with CRM data input as and when required.
- Manage quotations in line with ISO procedures and timescales to a professional standard.
- Ensure timely follow up of quotations.
- Work with and support external sales functions.
- Liaise with technical support to ensure our quotations meet customer’s requirements.
- Maintaining a clean order book.
- Achieve customer deliveries in line with our published service offers and agreements.
- Follow internal sales operations ISO procedures.
- Process all orders to ensure they are clean and accurate when processed.

**ABOUT YOU**:

- Previous experience working in a similar customer engaging role preferably within a manufacturing environment.
- Proficient in Microsoft Office packages especially Excel.
- Proven experience of dealing with key customers in a professional manner.
- Excellent communication and solution orientated problem-solving ability.
- Demonstrate attention to detail and observation.
- Flexibility to adjust workload priorities to take account of new deadlines.
- Continuous Improvement Mindset.
- Independent worker with excellent organisation / time management skills

**WHAT WE OFFER**:

- A culture of shared values, goals, attitudes, and business growth
- Employee Assistance Programme (Welfare and Wellbeing)
- Competitive salary
- 33 days holiday (including statutory Public Holidays)
- Life Assurance plan (x3)
- Company pension plan
- Discounts and cashback across many high-street and online retailers (Supermarkets, Entertainment, Fashion, Days Out, Technology, Home and Travel)
- A blend of training to help your career development.

**WORKING HOURS**:
37.5 hours per week

Monday - Thursday 0815-1700

Friday 0830-1600

We know that our people make the difference in the AVK Group, and we are looking for skilled, passionate, and driven professionals to work with our inspirational leaders; to promote our culture, enable change and champion a lean environment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Project Management: 1 year (preferred)

Work Location: In person

Reference ID: AVKUK/JB/CSSC/0524