Sales Coordinator
1 week ago
AVK UK Limited is part of the AVK Group; market leaders in the supply of valves, fittings and flow control equipment to the Water, Waste Water, Oil and Gas industries throughout the world.
A vacancy has arisen for a Sales Coordinator based at our site in Staveley. This is an excellent opportunity for a high calibre individual who can display desire, drive and determination to provide an exceptional sales service to our valued customers and partners.
You should be a highly motivated and pro-active sales professional who is able to take responsibility while maintaining a collaborative approach within a busy, operationally focused team.
We are looking for a Sales Coordinator who shows initiative with a natural care for our customers and to administer all aspects of Sales Order processing, including; preparation of quotations, sales orders and purchase orders.
**DUTIES**:
- Increase sales by advising customers of products that complement or support the ones they are ordering
- Utilising sales, upselling and cross selling techniques
- Communicating with customers to clarify requirements
- Advising pricing, quotations, lead times and delivery dates to maintain sales funnel
- Sales order processing and the raising of purchase orders
- Maintaining a clean order book
- Respond to telephone enquiries and correspondence from customers
- Liaise with technical support to ensure our quotations meet customer’s requirements
- Monitor and report performance against Key Performance Indicators
- Raise discrepancy complaint forms when required
- Assist with customer complaints
- Manage the customer data base ensuring it is up to date and accurate
- Assist with CRM data input as and when required
**KEY SKILLS / EXPERIENCE**:
- A passion for delivering the best customer service and willing to go that extra mile
- Ability to learn about our products and services, guiding customers
- Solution orientated problem-solving ability
- Sales driven with a confident approach
- Collaborative working style
- Flexibility to adjust to workload priorities to take account of new deadlines
- Solid IT capabilities; Microsoft Office Suite, ERP and / or MRP systems
- A flexible, forward-thinking approach to work
If you want to join a progressive and successful organisation and you have a passion for customer service, then we would like to meet you
Schedule:
- Monday to Friday
Application question(s):
- Do you have recent / relevant experience in a similar sales, customer service, telesales role?
- Please detail your salary expectations
Work authorisation:
- United Kingdom (required)
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