Reablement Liaison Officers

1 week ago

Norwich, United Kingdom Norfolk County Council Full time

**Permanent and temporary contracts | Salary starting at £12.59 per hour (£24,294 per annum pro rata) rising to £13.46 per hour (£25,979 per annum pro rata) (Scale E) | 30 hours and 26.25 hours available | Reed House, Norwich
Do you have excellent customer services and ICT skills with a passion for Social Care? If so, we’d love to hear from you.

We have some new opportunities to join our existing teams across the county to:

- Take referrals into our service by phone and Liquid Logic (our social care system)
- Set up visits to service users for support workers using an electronic scheduling software (full training will be given)
- Take queries from the support workers while they are working in the community.

As a Reablement Liaison Officer you will be the first point of contact and an information service for GPs, community health services, social services, service users and their families. You will also take referrals for Norfolk First Support.

Norfolk First Support delivers services to adults across Norfolk in their own homes for up to 6 weeks, assisting them to regain skills they may have lost following an illness or hospital admission, enabling them to regain their independence as much as possible while also reviewing any ongoing support needed.

You need to possess excellent ICT skills and be able to work to tight deadlines, often making decisions independently whilst delivering excellent customer service. You will also have the ability to assess risk and take appropriate action, working with our multidisciplinary team to support people to return to their homes.

The roles are all hybrid, working both from home and a locality office. Our rota is on a two-week rota basis, which includes working morning and evening shifts, alternative weekends and bank holidays, but is planned in advance to help us deliver our service whilst enabling you a healthy work-life balance.

We currently have the following vacancies:
**Norwich, based at Reed House**:
Vacancy 1 - 30 hours per week

Vacancy 2 - 26.25 hours per week

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

These are some benefits you can enjoy by working for Norfolk County Council:

- Competitive salary
- Generous holiday entitlement with the ability to buy and sell leave.
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service.
- Financial benefits such as:

- ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- An advance of your expenses if you travel for work.
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- A payment if you refer someone you know to a hard to fill job.
- Tax efficient ways of getting extra pension, new bikes and electric cars.

**Closing date: 15 February at 23:59

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