Team Coordinator

Delamere’s vision is to be a world-class healthcare provider that sets standards for excellence and outcomes in the treatment of addiction. We provide exemplary care at our purpose-built, award winning clinic in Cheshire.

We are progressive and strive to build our reputation as a thought leader in the behavioural health industry, providing innovative and effective care. To our guests we make a simple pledge of safe, individualised care.

We provide colleagues with an unrivalled working environment. We are a values-led business and role model a culture that celebrates success. We are passionate about internal progression and offer exceptional internal development and progression for our teams.

**The role**:
To coordinate the day-to-day activities of the multi-disciplinary Recovery Team at Delamere. Supporting the CEO and Registered Manager in coordinating and evolving Delamere’s programming and schedule structure.

The primary aim of the role is to coordinate practitioners and their workload, in order that the recovery team can achieve exemplary outcomes through smooth program and 1-2-1 delivery.

**Delamere’s Recovery Team Coordinator**

**Major accountabilities**
- Liaise with the Admissions Team and Registered Manager to assign incoming guests to a care team.
- Scheduling all 1 to 1’s for a guest’s term of treatment.
- To ensure guest’s graduations, equine, reiki, family conferences and family visits are scheduled and guests receive their schedules.
- Assigning practitioners to facilitate groups using the relevant software.
- Effective rota writing and organisation of annual leave for the recovery team.
- Ensure that the recovery team have adequate time and resources to carry out their work to the highest standard.
- Ensure that recovery team are organised and set up to guarantee a high quality guest experience.
- Authorise annual leave requests inline with policy.
- To maintain, amend and update the electronic schedule to accurately reflect the days programming and stay ‘live’ with guest facing communications.
- To organising graduate packs for discharging guests, re-arranging and communicating changes in guest 1-2-1 schedule.
- Work with the Registered Manager and People Team to schedule supervisions and annual appraisals for the Recovery Team.
- Maintain and supervise the Mail Chimp Alumni system adding discharging guests and leading with drafting timebound mailshots and one-off communications.
- Reasonable administrational and operational tasks as required/ requested by the Registered Manager

**About you**:

- An organised individual who is confident in managing a number of different stakeholder relationships.
- A career-focused individual, motivated to progress professionally particularly in the areas of healthcare management.
- A highly effective administrator and operator, able to react flexibly to situations as they arise.
- An individual with a calm demeanour, able to multi-task and prioritise workflow.
- A self-motivated and conscientious team player, able to manage ongoing projects alongside daily/ weekly tasks.
- Someone able to demonstrate commitment to quality, promoting high standards, ensuring quality guest outcomes.
- An individual who values diversity and operates with integrity and openness, who thrives when actively developing self and others.
- Someone who looks for collective success, listens, involves, respects / learns from the contribution of others.
- Strong ability to communicate and implement professional boundaries.

**Desirable skills, experience & qualifications**:

- Consideration will be given to applicants with relevant experience and/or qualifications
- particularly applicants with an undergraduate degree or above in (or related to) business management, I.T, English or social sciences.
- Must be competent with Microsoft office suite inc. Word, PowerPoint, Outlook.
- Comfortable with researching and engaging with software programs that may improve the running of the department.
- Ability to teach and coach team when implementing new systems or evolving existing.
- Effective organiser, administrator, and operator.
- Good interpersonal skills including first class written and verbal communication skills.
- An excellent communicator, able to engage effectively with guests, peers, and senior management.
- Ability to build positive and productive relationships within Delamere & the wider community.
- Ability to contribute and work effectively as part of a multidisciplinary management team.
- High level administrational and operational ability.
- Experience of engaging with and working alongside senior management to achieve outcomes.
- Proven track record in departmental administration and improving productivity through implementation of systems and processes.

**Contract : 40 hours per week £27, 037.50**

**Shift pattern is, as follows**:
Delamere operates 7 days a week, therefore, the ability to be flexible is essential as weekend working may also be requi