Diary Planner and Operations Controller

**Crown Worldwide Group are currently recruiting for a Operations to join their fast-paced Relocations Operations team.**

**Where you will be based**

This role will be office based at our South Ruislip offices.

**What is a Operations Controller to us?**

The role of the Operations Controller is an integral one within the Service Delivery Team.

As Operations Controller you will work alongside the Operations Manager to ensure efficient running of all UK and Ireland Operations by offering advice to Move Managers on complexities of packing, loading delivering shipments. You will also ensure that high levels of quality are maintained from the Service Partner network and any deficiencies advised.

**What you will do**
- To update and maintain relevant information in the Operations Diary;
- Ensure that work from the Operations diary is allocated on merit and in a cost effective manner;
- To collect, monitor and re-distribute all completed documentation to Move Managers;
- Ensure that all Service Partner used are qualified and approved for the task required;
- To ensure fleet management system is totally compliant and that all vehicles are roadworthy and VOSA compliant;
- To provide ePacking assistance to Service Partners;
- Identify and advise Quality Training Supervisor of worthy jobs for quality inspection;
- Raise costing sheets for service partners.

About you

To be successful in this role you will have 1+ years’ experience in operations diary management or service partner coordinator, ideally in the relocation industry.

**About us**

**_Crown Worldwide Group_** is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

**What we can offer you**

Our UK benefits package includes Enhanced service-based holiday entitlement, 1 day's birthday leave, pension scheme, private medical insurance, death in service, shopping discounts and 2 Corporate responsibility days per annum, innovative wellbeing package, employee awards, as well as in-house learning and development opportunities.

**Our values**

At Crown we pride ourselves with the quality we deliver and values we stand by.
- We are **_CARING_** about people and their experience
- Always **_DETERMINED _**to do our best and to always keep improving
- We are genuinely **_THERE _**when our customers and colleagues need us
- We encourage the **_SHARING _**of knowledge amongst each other
- We continuously remain **_OPEN-MINDED_** to stay innovative

**Equal opportunities**
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

categories

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£40,000.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- On-site parking
- Referral programme
- Store discounts
- Wellness programmes

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ruislip, HA4 0BJ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Logistics: 2 years (preferred)