Learning & Performance Administrator

Job Title: Learning & Performance Administrator
Location: Oldbury (Hybrid Working)
Contract: Full Time/ 12 Month Fixed Term Contract

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve andadapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As our Learning & Performance Administrator, you’ll join our exciting journey to fulfil our future vision. We aimto support the UK’s 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision.

**This is the job** The Learning & Performance Administrator will assist the Learning & Performance Systems Analyst with the day-to-day management of both the MyLearning and MyPerformance systems.

Within in this role, you will have the opportunity to be involved in all reporting and general administration of both systems, including problem solving, liaising and resolving queries with users across the business ranging from entry level to senior management.Which include setting up / uploading e-learning, building reports, managing and resolving user queries.

**What will I be doing?**:

- Administrate the Learning Management System (MyLearning) for BAU activities;
- Supporting the Learning & Performance Systems Analyst with testing as part of Change/Technical activities.
- Administer & support the MyPerformance system including but not limited to; running reports, managing, and resolving user queries, supporting with upgrades and the testing that is required as a result, user management.
- Establish and maintain relationships with key stakeholders to ensure they are represented and kept informed on queries / changes.
- Supporting reporting requirements from MyLearning & MyPerformance and analysing MI.
- Own, identify, research, and resolve MyLearning & MyPerformance technical queries for all users.

**What do I need?** Capability, Knowledge and Experience:

- Excellent communication skills - phone, face to face and written
- Enjoys learning new / complex systems and using them to solve problems
- Customer focus
- Attention to detail
- Confident to challenge the status quo and improve processes and customer experience
- Good knowledge of all Microsoft packages and working within a corporate office environment

Personal Characteristics:

- Able to work well with a range of people both within and outside of the organisation.
- Excellent organisational skills
- Ability to multi-task and juggle different demands from various areas of the business
- Time management
- Willingness to learn

**Additional Information** As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities,we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

- Discounted home and motor insurance
- ?Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.

Plus, so much more

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We hope to hear from you soon.

LI-TheAA