Retention Executive

We’re looking for a Retention Executive to join the Membership Team at the National Trust to support our Renewals programme. Our members and supporters are at the heart of everything we do, you’ll play a key part in maintaining engagement.

What it's like to work here:As the largest conservation charity in Europe, the National Trust protects and cares for places so people and nature can thrive. We look after the nation’s coastline, historic sites, countryside, and green spaces so that everyone can benefit. We’re for everyone, for ever and we really mean that.

This role will sit within the National Member Retention Team, and you’ll be working with a wide range of internal stakeholders across the organisation.

Your contractual location will be our head office in Swindon and there’ll be an expectation for you to attend the office. However, there’s flexibility on where you’re based at other times. You’ll be required to work at a National Trust location for 40-60% of your working week. This’ll be discussed in more detail at interview.

What you'll be doing:The Renewals Programme generates over £200 million for the organisation to continue its vital conservation work. This is an exciting opportunity to support the programme, improving members' experience, deepening engagement with our work, and impacting retention targets to make a significant improvement on income.

Reporting into the Senior Retention Manager, you’ll have a varied role. You’ll lead the day-to-day renewals programme, working closely alongside the Senior Retention Executive. You’ll plan and deliver optimisation campaigns and identify any opportunities for efficiencies. You’ll also work closely with other teams to ensure opportunities for growing support and revenue are aligned.

You’ll take an audience-first approach, using all available insight to inform your thinking, you’ll analyse and collate member feedback to help feed into our work. You’ll be a champion of providing member value and deliver work to a high standard that fits audience needs. You’ll be an expert voice on membership, with a curious mind to find ways to improve processes and experiences.

Who we're looking forYou can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. We’d love to hear from you if you have:

- Excellent organisation and planning skills
- Great attention to detail and proof-reading skills
- Excellent influencing skills, enabling relationships to be built and maintained; comfortable at working with a wide variety of different people to deliver KPIs
- Strong communication skills including presentation and report writing, with proven ability to review, analyse, collate and produce written materials in a clear and accurate way
- Demonstrable experience of delivering communications, experiences and/or projects to a high quality
- A passion for putting the audience first, growing support and improving engagement and loyalty
- Self-motivated, proactive, and able to work individually and as part of a team

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)