CRM Executive

3 days ago

Swindon, United Kingdom Oak Furnitureland Full time

Join to apply for the CRM Executive role at Oak Furnitureland This is an exciting opportunity for an enthusiastic CRM Marketing Executive to join our friendly team at Oak Furnitureland. This is a hybrid role with 2 days in our Swindon head office (Tuesday and Thursday) and 3 days from home. As the CRM Marketing Executive, you’ll have a passion for all things digital and the drive to build a career in the online and e-commerce space. You will be playing a key role in providing relevant and engaging content by briefing, creating, and sending out emails & other digital communications to our large customer base. Reporting to the CRM Manager, you will be responsible for delivering new and innovative ways to increase customer engagement, loyalty and retention. Key Responsibilities Creating, scheduling & sending out regular targeted emails to customers Become an expert in the 3rd party Email Solution Provider, Klaviyo, to support the day-to-day activity as required to support the wider business Build a working relationship with both the Klaviyo and internal support teams to expedite development requests & daily issues Take ownership for the weekly & monthly CRM reports to the business including regular reporting and analysis, while identifying trends and campaign learnings to maximise email performance Accountable for the delivering a best-in-class approach to deliverability Essential Skills Excellent interpersonal skills, being able to be a credible, authentic, influential, engaging member of the team Is an advocate for working collaboratively and collectively in pursuit of joint goals across multiple functions, bringing teams together at the right time to guarantee successful outcomes Be a role model and an advocate for own actions and behaviours by challenging and holding others to account in relation to embedding and demonstrating OFL’s Customer First Principles and values You will be managing a variety of projects at a time so being extremely organised is essential with the ability to multi-task between projects Minimum 1-2 years CRM/ESP experience in digital B2C businesses Technical experience with ESP/CRM 3rd party platform suppliers Enthusiasm, ability and energy to operate in a fast-paced environment whilst ensuring high standards of work. Attention to detail is crucial in the position Excellent written and verbal communication skills High degree of initiative and an excellent team player HTML knowledge for email creation is essential Good understanding of Google Analytics Experience working with responsive email designs Benefits Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation Life assurance: free cover of a minimum of two times your annual salary up to the age of 65 25 days holiday Birthday: an additional day off for you to celebrate your birthday Hybrid working Pension: 4% employee contribution matched by the company Health and wellbeing: great discounts on local gym memberships Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays Free on-site parking #J-18808-Ljbffr

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