Complex Claims Team Leader

2 weeks ago


Bexhill, United Kingdom Hastings Direct Full time

As a Complex Claims Team Leader, you will be managing a team of direct reports who handle Complex cases (where damages are likely to exceed £25k) or cases that are outside of the jurisdiction of England and Wales. You will act as a referral point for the team and provide coaching, mentoring and training across the claims function. In other words, we want you to really develop, motivate and inspire your team to be the best versions of themselves

This role can be based at our Bexhill-on-Sea office, offering a hybrid approach of homeworking and being office based. However, we are able to discuss other options at shortlisting for the right person.

What will you be doing?
- Ensuring colleagues receive monthly and annual objectives during their 121s and PDRs
- Managing all HR related issues in line with business practice
- Providing monthly coaching and development plans
- Ensuring colleagues are accurately reserved and payments are authorised
- Conducting regular audits on colleagues
- Overseeing guidance and advice in respect of technical referrals
- Managing departmental/team complaint handling
- Ensuring each colleague is receiving the right level of support and training

What are we looking for?
- Proven background in leading a team and driving results
- Customer focused with excellent commercial awareness
- Track record of meeting and exceeding targets
- Experience in personal injury claims highly beneficial
- Strong analytical skills with attention to detail

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;
Negotiable base salary dependant on experience

Up to 5% bonus earning potential

25 days holiday (plus bank holidays on top)

Pension match up to 10%

Flexible benefits (including additional holiday buy/sell, healthcare)

Discounted Hastings Direct products

We have our own Inclusion Council, Wellbeing Committee and Employee Forum Representatives and we are pleased to be certified as a carbon neutral organisation

Job posting end date:


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