Technical Claims Team Leader

Technical Claims Team Leader -Recovery

Location: Bexhill (Hybrid - one day a week in the office)

Welcome to Hastings Direct - Pam Angel - HR Director

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD - we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

Role overview

This role sits within the Claims Recovery Department and involves leading a team of 10-14 colleagues. The Team Leader is responsible for managing day-to-day activity, ensuring claims are handled accurately and in line with internal standards and regulatory requirements.

A key part of the role is supporting the development and performance of the team through structured coaching and feedback, while maintaining a positive and engaged working environment. The Team Leader also contributes to continuous improvement by identifying opportunities to streamline processes and reduce inefficiencies.

Working closely with other departments and stakeholders, the role requires a collaborative approach to ensure consistency in service delivery and alignment with wider business objectives.

Job details
- Set and manage annual and monthly objectives for team members, ensuring regular performance reviews and one-to-one meetings.
- Handle all HR-related matters in line with company policies, including timely completion of annual PDRs.
- Provide monthly coaching, development plans, and lead effective team meetings to drive performance, engagement, and support colleague growth.
- Ensure accurate reserving and payment authorisations in line with departmental guidelines and service level agreements.
- Monitor team compliance through regular audits and adherence to work condition reports and SLAs.
- Oversee technical referrals, complaint handling, and coordinate with training teams to ensure appropriate support and development for all colleagues.

Transferrable skills/experience we would like you to have:

- Strong leadership skills with a proven ability to manage and motivate teams to deliver results.
- Excellent communication, attention to detail, and time management abilities.
- Demonstrated success in meeting and exceeding performance targets within a customer-focused environment.
- Commercially aware with sound decision-making and analytical capabilities.
- Committed to personal development and the growth of team members through coaching and support.
- Ability to collaborate effectively across the Technical Claims Department; previous insurance experience is desirable.

The interview process:
Our interview process involves the below:

- Recruiter screening call
- 1st stage interview with hiring leader

Regrettably, we are unable to offer sponsorship for this role.

Benefits: In addition to a competitive salary you will also receive

Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably