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Helpdesk Administrator
2 weeks ago
**The Vacancy**
Helpdesk Administrator Job working in the Isle of Wight office and at home as part of the dynamic customer support team at EMIS.
**Our Vision and Your Impact**
Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Are you interested in becoming part of that vision?
Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and communitycare to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five HealthTech organisations in the UK, we are committed to developing the next generation of healthcare technology that will trulymake a difference.
Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for a Helpdesk Administrator to join our innovative customer support team in the Isle of Wight.
As a confident communicator you would support a range of issues and queries from customers across several EMIS products. Collaboration is key at EMIS, as Helpdesk Administrator you will work proactively to solve and assist with a variety of tickets whilstproviding excellent customer service.
Transforming your career within customer service at EMIS you will enjoy a varied working environment by assisting with different queries that can range from technical advice to potential new user set up.
- This Helpdesk Administrator role is to be worked from home and in the Newport office up to 3 days a week. We work on alternate weekly shift patterns, Monday to Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4 with anon call allowance._
**Who you’ll be**
We want to make sure you’re set for success so the key skills we’re looking for in the role are below. We know not everyone ticks all the boxes and we’ll provide training on some of the areas if you’re the right person for the role.
- Excellent communication skills, both written and verbal, and a fantastic telephone manner
- Confidence to deal with difficult callers and support users with limited IT knowledge
- Logical thinker, with good analytical and problem solving skills
- Good accurate record keeping, with strong attention to detail
- Experience working with external and internal stakeholders
- Knowledge of the pharmacy industry would be advantageous.
**What we’ll give you**
A fantastic opportunity for you to grow within your customer service career in a fast paced business that is at the forefront of health technology. As well as a competitive salary, you will also receive 25 days holiday plus 6% employer pension contribution,access to LinkedIn learning and other lifestyle discounts. To make sure you’re never out of pocket you will also join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to phsio, reflexology, and much more,totalling over £2000 a year.
**About Us**
We connect patients and healthcare professionals through integrated, ground-breaking technology, helping people live longer, healthier lives.
