Helpdesk Administrator

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a Facilities Helpdesk Administrator to join our facilities management team at a prestigious central government building in Westminster on a 12 month fixed-term contract covering maternity leave. This is a full-time position working 8 hours per day, 40 hours per week between 07:00 and 19:00, Monday to Friday.

The role:

• Reports to the Support Services Manager
• To provide a professional and flexible helpdesk and administration support service
• To work as part of the helpdesk team receiving calls, emails and visitors, logging service requests on the FM work management system, booking resources and responding to queries
• To report back to the end user/customer on the progress of jobs they have requested
• To ensure delivery of consistently high standards of customer service, presenting a professional and polite image to all customers
• To support the Conference Suite Concierge if required
• Working 40 hours per week, 8 hours between 07:00 and 19:00, Monday to Friday (shift changes weekly).

The person:

• Previous reception or customer service experience
• Excellent communication and customer service skills with a commitment to high standards
• Flexible and adaptable, with the ability to work as part of a team
• Good knowledge of MS Office and be a competent IT user
• An organised approach to work and the ability to prioritise tasks
• Ability to work on your own initiative and remain calm under pressure
• Previous training in Health & Safety and Customer Care not essential but an advantage
• Please note - Employment in this post is dependent upon obtaining security clearance; this requires 5 years' residency in the UK and a valid passport.

Our excellent benefits package includes
:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?
If this role is of interest to you, please click below to register, apply, and track your progress A member of our Resourcing Team will review your application and be in touch.

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.