Customer Service Representative

2 days ago

Rotherham, United Kingdom Steel Blue Full time

**About Steel Blue**

Steel Blue is a leading global manufacturer of premium safety footwear — trusted worldwide for comfort, quality, and durability. Since 1995, we’ve been Australia’s #1 safety boot brand, expanding rapidly across Europe, the UK, USA, Asia, and New Zealand.
Our mission is simple: to deliver superior safety footwear that supports the wellbeing of our customers and communities.

**About the Role**

We’re seeking a **Customer Service Representative** to support our growing UK business.
Reporting to the Sales Manager - UK & Ireland, this hands-on role is responsible for customer service, logistics coordination, and local office administration.

You’ll work closely with our UK warehouse and 3PL partners — including regular site visits — and collaborate with our Netherlands Customer Service Team to ensure seamless service across the EMEA region.

**Key Responsibilities**
- Manage and maintain strong relationships with 3PL and warehouse partners across the UK & Ireland.
- Handle customer orders, enquiries, and communications professionally and promptly.
- Coordinate delivery schedules, stock availability, and logistics communication.
- Conduct regular warehouse visits to monitor performance and drive collaboration.
- Support local logistics operations, including freight coordination and inventory checks.
- Oversee UK administrative processes, supplier coordination, and documentation.
- Assist the Sales Manager with reporting, data entry, and regional coordination.
- Identify and implement process improvements for greater efficiency.
- Ensure all activities align with Steel Blue’s values and commitment to quality.

**About You**

You’re a confident communicator who thrives in a fast-paced, varied role. You’ll bring strong organisational skills, attention to detail, and a proactive mindset.

**Essential skills and experience**:

- Previous experience in customer service, logistics coordination, or warehouse administration.
- Excellent relationship management and communication skills.
- Strong organisational and time-management ability.
- Proficiency with Microsoft Office and ERP/CRM systems.
- Current UK driver’s licence and willingness to travel regularly.
- Positive, solutions-focused attitude and ability to work both independently and in a team.

**What We Offer**

Join a values-driven company where people come first. At Steel Blue, we offer competitive rewards, flexibility, and growth opportunities.

**Our benefits include**:

- Competitive remuneration package
- Annual performance bonus
- 28 days holiday (including bank holidays)
- Laptop and mobile phone provided
- Hybrid working flexibility
- Steel Blue uniform & staff discount
- Employee Assistance Program (EAP)
- Reward & Recognition Program
- Career development opportunities

**How to Apply**

Submit your CV and cover letter by **Friday, 21 November 2025**.

Pay: £24,420.00-£36,040.05 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Work from home

Work Location: In person

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